Victoria Gonzalez
Dinuba,CA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
7
7
years of professional experience
Work History
Team Lead
Follett Hgher Edcatn Group Inc.
Reedley, California
01.2019 - 02.2026
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained staff on textbook sales, course materials, and customer service standards.
- Trained new staff in relevant processes and procedures.
- Led Follett Higher Education Group bookstore associates through daily retail operations.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Resolved student and faculty concerns with clear communication and professionalism.
- Directed merchandising displays and signage for campus bookstore presentation.
- Monitored inventory counts, replenishment, and stockroom organization for course materials.
- Maintained precise inventory records to facilitate effective stock management., resolved discrepancies and completed paperwork to keep system accurate and current.
- Supported cashiering, register balancing, and point-of-sale transaction processing.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
Certificate - Medical Assistant
Carrington College
Visalia, CA 05.2026 - 10.2026
Dinuba High School
Dinuba, CASkills
- Patient care
- Vital signs
- Clinical records
- Medical knowledge
- Appointment scheduling
- Customer service
Timeline
Certificate - Medical Assistant
Carrington College
05.2026 - 10.2026
Team Lead
Follett Hgher Edcatn Group Inc.
01.2019 - 02.2026
Dinuba High School