Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Goonan

Mount Laurel,NJ

Summary

Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.

Overview

10
10
years of professional experience

Work History

Human Resource Coordinator

Patient Care Coordination
10.2019 - Current
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Led recruitment efforts to attract top talent in a competitive job market.
  • Improved employee retention with targeted professional development opportunities.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Complied with labor laws and regulations while managing payroll functions efficiently.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Organized corporate events to foster team bonding experiences that contributed to higher camaraderie among staff members.
  • Championed the development of an updated employee handbook which clarified company policies for all team members.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Coordinated and administered employee health insurance and retirement plans.
  • Developed and administered internal surveys to evaluate employee satisfaction.

Administrative Assistant

Patient Care Coordination
04.2018 - 10.2019
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through coordinating scheduling meetings, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed filing system, entered data and completed other clerical tasks.

Receptionist/Salon Manager

Susanna Salon & Spa
02.2014 - 11.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit.
  • Collected cash and credit payments, processed transactions and updated relevant records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Handled employee scheduling and coverage needs during business hours.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Promoted business through marketing initiatives and use of social media.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Achieved personal sales goals by upselling products to meet individual needs.

Education

Bachelor of Science - Social Science

University of Maryland Global College
06.2019

Skills

  • Payroll Administration
  • Human Resources Management
  • Employee Relations
  • Recruiting
  • Benefits Administration
  • Training Development
  • Recruitment
  • ADP
  • New Employee Orientations
  • Payroll Processing
  • Recordkeeping
  • Microsoft Office Proficiency
  • Onboarding Coordination

Languages

Russian
Professional Working

Timeline

Human Resource Coordinator

Patient Care Coordination
10.2019 - Current

Administrative Assistant

Patient Care Coordination
04.2018 - 10.2019

Receptionist/Salon Manager

Susanna Salon & Spa
02.2014 - 11.2017

Bachelor of Science - Social Science

University of Maryland Global College

Similar Profiles

CREATE PROFILE
Victoria Goonan