Victoria Governale
Orlando,Florida
Summary
I am a driven professional with a proven track record in customer service management and cash handling accuracy, honed at Hollister Co. and Wyndham Resorts. I excelled in staff training and development, enhancing team performance and customer satisfaction. I am skilled in resolving complaints and leveraging marketing initiatives to boost sales and loyalty. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with a talent for upselling.
Overview
3
3
years of professional experience
Work History
Full-Time Keyholder
Hollister Co.
09.2021 - 07.2024
- I was the head of staffing and recruiting and handled interviews and training.
- Trained all new associates, ensuring they felt comfortable and knowledgeable on everything.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Tracked daily sales data and communicated it back to corporate.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain an organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Front Desk Agent
Wyndham Resorts
06.2022 - 08.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Learned how to navigate the complex system and smoothly go through checking in a resident.
Education
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Orlando, FL05.2026
Associate of Arts -
Northwest Florida State College
Niceville, FL05.2024
High School Diploma -
Niceville High School
Niceville, FL05.2022
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Customer Service Management
- Bank Deposits
- Staff Training and Development
- Safety enforcement
- Task Delegation
- Marketing initiatives
- Inventory and Stocking
- Sales floor organization
Languages
American Sign Language
Limited Working
Timeline
Front Desk Agent
Wyndham Resorts
06.2022 - 08.2022
Full-Time Keyholder
Hollister Co.
09.2021 - 07.2024
Bachelor of Science - Interdisciplinary Studies
University of Central Florida
Associate of Arts -
Northwest Florida State College
High School Diploma -
Niceville High School
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