Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Granstaff

Orlando

Summary

Dedicated and reliable professional seeking opportunities within the entertainment business. Currently attending the University of Central Florida to obtain a Bachelor's degree in Entertainment Management. Adept at providing exceptional customer service with a positive and professional attitude, ensuring a seamless and enjoyable experience for guests. Skilled in multitasking, workload prioritization, and event planning, excelling in fast-paced, high-energy environments. A team player with strong collaboration skills, resourcefulness, and creativity to adapt to dynamic event needs. Experienced in beverage preparation, order taking, and cash handling, with a solid understanding of food safety and safe handling practices. Committed to efficiency, professionalism, and delivering top-tier service to enhance event success.

Overview

6
6
years of professional experience

Work History

Men's and Kid's Department Coordinator

Marshalls
11.2024 - Current
  • Developed and implemented training programs to enhance staff skills and productivity.
  • Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
  • Improved department efficiency by streamlining processes and implementing new organizational systems.
  • Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
  • Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
  • Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Stocked the merchandise on the sales floor.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Set up displays on the sales floor
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Assisted customers with any questions regarding my Department.

Beauty Coordinator

Marshalls
05.2024 - 08.2024
  • Organized beauty freight as it came off the truck.
  • Stocked merchandise on the sales floor.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Set up displays on the sales floor.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Assisted customers with any questions about the Beauty Department.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Stocker

Walmart
05.2023 - 03.2024
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Arranged merchandise in an attractive manner to promote sales.
  • Inspected stock for damage or defects and reported issues to management.
  • Provided customer service by answering questions about product location, price and availability.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.

Bobarista

Kung Fu Tea
09.2022 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Made a variety of drinks
  • Had a good knowledge of the menu to answer any questions
  • Cleaned all of the machines routinely and kept the store clean and organized
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Daycare Teacher

Wee Care
07.2021 - 12.2021
  • Developed lesson plans and activities to engage children in learning.
  • Conducted assessments of student performance and progress.
  • Created a positive, nurturing environment for young students.
  • Supervised children during meal times, playtime, and other activities.
  • Encouraged creativity through art projects and storytelling.
  • Assisted with toilet training and diaper changing when necessary.
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Observed health practices such as proper handwashing procedures.
  • Ensured safety of all children by monitoring playground equipment use.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Sandwich Artist

SUBWAY®Restaurants
03.2021 - 07.2021
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Followed established procedures for handling money transactions accurately.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Replenished condiments and other supplies at front counter areas.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Adhered strictly to cash handling policies and procedures.

Waitress

Pagliai's Pizza
10.2020 - 01.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Crew Member

Little Caesars
01.2020 - 08.2020
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.

Lifeguard

Venture River Water Park
05.2019 - 08.2019
  • Performed emergency rescues when necessary.
  • Provided assistance to swimmers of varying skill levels.
  • Enforced all safety regulations and posted rules for patrons.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Observed swimmers from elevated chairs while scanning the entire pool deck.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Watched over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Education

Bachelor of Science - Entertainment Management

University of Central Florida
Orlando, FL
08-2026

High School Diploma -

Caldwell County High School
Princeton, KY
05-2021

Skills

  • Customer Service
  • Positive and professional
  • Consistent Reliability
  • Workload prioritization
  • Event planning
  • Multitasking and organization
  • Empathy and patience
  • Resourcefulness and creativity
  • Teamwork and collaboration
  • Beverage Preparation
  • Service prioritization
  • Order Taking
  • Cash Handling
  • Efficient time management
  • Strong Work Ethic
  • Food safety understanding
  • Speedy and efficient
  • Safe Food Handling Practices

Timeline

Men's and Kid's Department Coordinator

Marshalls
11.2024 - Current

Beauty Coordinator

Marshalls
05.2024 - 08.2024

Stocker

Walmart
05.2023 - 03.2024

Bobarista

Kung Fu Tea
09.2022 - 05.2023

Daycare Teacher

Wee Care
07.2021 - 12.2021

Sandwich Artist

SUBWAY®Restaurants
03.2021 - 07.2021

Waitress

Pagliai's Pizza
10.2020 - 01.2021

Crew Member

Little Caesars
01.2020 - 08.2020

Lifeguard

Venture River Water Park
05.2019 - 08.2019

Bachelor of Science - Entertainment Management

University of Central Florida

High School Diploma -

Caldwell County High School

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Victoria Granstaff