Victoria Green
Houston,TX
Summary
Experienced Customer Service professional with over 10 years of experience in leadership roles. Known for being adaptable and dedicated, able to effectively manage teams and provide exceptional customer service. A natural leader who can motivate and inspire others to achieve their goals. Looking to bring my expertise to a new organization and contribute to their success.
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Crafty Crab
01.2024 - Current
- Developing an extensive knowledge of the menu to make recommendations and answer questions from customers
- Provide exceptional customer service by taking orders, serving food and drinks, and addressing any customer concerns or inquiries
- Providing exceptional customer service by ensuring prompt and accurate order taking and processing
- Maintain a clean and organized work environment to ensure a positive dining experience for customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported needs of 15-20- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Server
Turkey Leg Hut
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
General Manager
Laughing Crab
01.2019 - 01.2024
- Developed and maintain schedules for employees
- Hiring of employees
- Ensured safety of patrons and guests; resolved patron concerns
- Implement innovative marketing strategies to attract new customers and increase sales
- Develop and implement training programs for employees to enhance their skills and improve performance
- Ensure compliance with all local, state, and federal employment laws and regulations
- Manage inventory and ensure sufficient stock levels to meet customer demand.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Front Desk Receptionist
Mercy One Hospital
04.2021 - 04.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer Service Representative
Conduent
03.2022 - 02.2023
- Develop and maintain a deep understanding of Conduent's products and services in order to provide accurate and helpful information to customers
- Identify opportunities to upsell and cross-sell Conduent's products and services to customers
- Handle customer inquiries and complaints with compassion and empathy to ensure a positive customer experience
- Resolve customer complaints or issues in a timely and satisfactory manner to ensure customer loyalty and satisfaction.
Customer Service Representative
Wells Fargo
03.2019 - 01.2022
- Identify and report any potential fraud or suspicious activities to protect the financial interests of both the customers and the bank
- Identify opportunities for process improvement in customer service operations and suggest solutions to enhance efficiency and effectiveness
- Provide excellent customer service by addressing and resolving customer inquiries and complaints in a timely and efficient manner.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative
Co-Op Financial
01.2016 - 03.2017
- Identify key customer pain points and propose solutions to improve customer satisfaction
- Analyze customer service data to identify trends and patterns, and make recommendations for improving customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma -
Lincoln High School
Des Moines, Iowa05.2015
Skills
- Customer Service
- Leadership
- Motivation
- Adaptability
- Team Management
- Food inspection
- Order delivery practices
- Supply Restocking
- Beverage Preparation
- Safe Food Handling
- Food Delivery
Timeline
Server
Crafty Crab
01.2024 - Current
Server
Turkey Leg Hut
11.2023 - Current
Customer Service Representative
Conduent
03.2022 - 02.2023
Front Desk Receptionist
Mercy One Hospital
04.2021 - 04.2023
Customer Service Representative
Wells Fargo
03.2019 - 01.2022
General Manager
Laughing Crab
01.2019 - 01.2024
Customer Service Representative
Co-Op Financial
01.2016 - 03.2017
Diploma -
Lincoln High School
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