Victoria Grimes
Flomaton,AL
Summary
Dynamic leader with a proven track record at Teen Challenge of Florida, enhancing customer satisfaction scores by overhauling service protocols. Expert in team leadership and customer service, adept at strategic planning and conflict resolution. Increased profits through meticulous budget control and workforce management, mentoring future leaders for career advancement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Manager
Teen Challenge of Florida
03.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Make the monthly schedule for employees
- Approving Time Cards on time
- Keeping up with time cards correctly and managing time
- Keeping track of all donations
- Hiring and Firing employees
- Maintain sales and meet quotas
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Keeping up with Labor Management sheets
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Sales Associate
Z-Tel
09.2008 - 02.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Representative
American Express
02.2004 - 04.2008
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Checking credit reports and keeping confidential information private
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
No Degree - Paralegal Studies
Pensacola State College
Pensacola, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Project management
- Cross-functional teamwork
- Shift scheduling
- Sales techniques
- Conflict resolution
- Workforce management
- Performance evaluations
- Budget control
- Expense tracking
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritizatio
Timeline
Manager
Teen Challenge of Florida
03.2018 - Current
Sales Associate
Z-Tel
09.2008 - 02.2012
Sales Representative
American Express
02.2004 - 04.2008
No Degree - Paralegal Studies
Pensacola State College
Similar Profiles
Brooke ShewmanBrooke Shewman
Program Assistant and Direct Care Staff at Teen Challenge Columbus Girls AcademyProgram Assistant and Direct Care Staff at Teen Challenge Columbus Girls Academy
Jacob PattonJacob Patton
Volunteer at Lee County Sheriff's Office Teen Driver ChallengeVolunteer at Lee County Sheriff's Office Teen Driver Challenge
Caroline BhatiaCaroline Bhatia
Senior Manager, Donor Relations at Adult & Teen ChallengeSenior Manager, Donor Relations at Adult & Teen Challenge
Darrion SalterDarrion Salter
Vice President at Brewton youth footballVice President at Brewton youth football
Ashley W. WagnerAshley W. Wagner
Licensed Practical Nurse at Santa Rosa Health and RehabLicensed Practical Nurse at Santa Rosa Health and Rehab