VICTORIA GROGAN
Lucedale,MS
Summary
Seasoned dispatcher, promoted to Dispatch Supervisor at Lucedale Police Department, adept in schedule management and fostering team collaboration. Excelled in mentoring and training, ensuring all state requirements were met with precision. Skilled in Computer-Aided Dispatch, showcasing exceptional multitasking and decision-making abilities. Achieved an efficient work environment. Dedicated Deputy Court Clerk with experience in case management for criminal and traffic courts from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance, and providing courtroom support. Excellent work ethic and communication skills.
Overview
4
4
years of professional experience
Work History
Deputy Clerk of the Court
Lucedale Police Department
Lucedale
01.2023 - Current
- Responded promptly to emails sent by attorneys regarding upcoming cases or deadlines.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Verified accuracy of financial accounts maintained within the Clerk's office.
- Utilized court management software to track cases and generate reports.
- Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
- Provided customer service to the public regarding court procedures and case status.
- Facilitated communication between the court and involved parties for case updates.
- Maintained current knowledge of court rules and procedures regarding civil, criminal and traffic matters.
Dispatch Supervisor
Lucedale Police Department
Lucedale, MS
10.2022 - Current
- Responsible for creating a functional schedule for dispatchers.
- Overseeing and monitoring that the duties of the dispatchers are correctly maintained and met.
- Ensuring that all state requirements are fulfilled.
- Handling emergency situations in a timely manner.
- Training new employees on procedures and software.
- Creating healthy work relationships between officers and dispatchers.
Teaching Assistant
George County School District
Lucedale, MS
09.2020 - 11.2022
- I helped the teacher instruct and manage day-to-day classroom lessons and activities, while creating and maintaining a healthy learning environment for students.
- Provided one-on-one support to students requiring additional assistance.
- Implemented classroom rules and procedures to maintain discipline and order.
- Developed positive relationships with parents and guardians of students.
Education
Associate of Arts - Elementary Education
Mississippi Gulf Coast Community College
Perkinston, MS05-2020
Skills
- Schedule management
- Incident reporting
- Mentoring and training
- Records maintenance
- Employee training
- Knowledgeable in Computer-Aided Dispatch and MJIC
- Multitasking and organization
- Call handling
- Decision-making
- Team collaboration
- Updating logs
- Active listening
- Radio communication
References
References available upon request.
Timeline
Deputy Clerk of the Court
Lucedale Police Department
01.2023 - Current
Dispatch Supervisor
Lucedale Police Department
10.2022 - Current
Teaching Assistant
George County School District
09.2020 - 11.2022
Associate of Arts - Elementary Education
Mississippi Gulf Coast Community College
Similar Profiles
Sarah LawSarah Law
Dental Assistant at Smile Builders of LucedaleDental Assistant at Smile Builders of Lucedale
Jodi BrownJodi Brown
Patrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal AffairsPatrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal Affairs
Julio GuerreroJulio Guerrero
Sr. Police Officer at Department of Veterans Affairs Police DepartmentSr. Police Officer at Department of Veterans Affairs Police Department