Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Guajardo

San Antonio

Summary

Dynamic and results-driven professional with extensive experience at JCPenney, excelling in team leadership and customer engagement. Proven track record in conflict resolution and mentoring, enhancing team productivity and morale. Skilled in developing training programs and implementing effective asset protection strategies, significantly reducing inventory shrinkage while fostering a culture of excellence.

Overview

18
18
years of professional experience

Work History

Supervisor

JCPenney
07.2007 - 04.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Asset Protection Supervisor

JCPenney
02.2013 - 12.2015
  • Assisted management with conflict resolution between employees while maintaining a professional demeanor.
  • Improved staff performance in handling asset protection matters through regular training sessions and workshops.
  • Reviewed existing security equipment regularly to ensure optimal functionality and minimal downtime due to maintenance issues.
  • Managed budget allocations for asset protection department, ensuring cost-efficient use of resources while maintaining high security standards.
  • Created a safe shopping environment for customers by maintaining strict access control measures at store entrances and exits.
  • Reduced inventory shrinkage by conducting thorough audits, identifying discrepancies, and recommending corrective actions.

Human Resources Supervisor

JCPenney
01.2011 - 01.2013
  • Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
  • Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
  • Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
  • Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
  • Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
  • Developed comprehensive benefits packages to attract and retain top talent within the organization.

Education

GED -

Gardena High School
Gardena, CA
01-1991

Skills

  • Mentoring and coaching
  • Results-driven
  • Team leadership
  • Customer engagement

Languages

Spanish
Native or Bilingual

Timeline

Asset Protection Supervisor

JCPenney
02.2013 - 12.2015

Human Resources Supervisor

JCPenney
01.2011 - 01.2013

Supervisor

JCPenney
07.2007 - 04.2025

GED -

Gardena High School

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Victoria Guajardo