VICTORIA GUCK
Barrington,RI
Summary
- Experienced Director of Operations proficient in managing multiple operations with exceptional team supervision, project coordination and analytical problem-solving skills.
- Offering 15 years of experience with specialized skill in business startup and growth in both the Non-Profit and Corporation settings.
- Technologically-savvy with the proven ability to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments. Diplomatic in resolving disputes and coordinating diverse teams.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.
- Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Operations
LunaYou
01.2022 - 12.2023
- Responsible for setting up LunaYou after initial Incorporation
- HR: Responsible for 10 employees across multiple states. Duties included: hiring, payroll, individual benefits packages, track performance indicators, recruitment, training, tracking and planning of PTO, scheduling
- HIPAA: Security Officer, Privacy Officer. Responsible for creating initial policies and setting up HIPAA regulations within our company including: creating documents, implementing procedures, securing BAAs, compliance, reviews, data handling
- Project Manager: Supervise team of 10, oversee all aspects of LunaYou, including social media, creating an App, enrollment, engagement, shipping, training, internal reporting, client reporting, goal setting, contract negotiations, creating newsletters, blog, working with vendors, clients and more
- Finance: Responsible for all things related to finance including basic AP/AR, Quickbooks manager, creating and running monthly Budget reports, forecasting reports; reconciling; receive, document and record SAFE agreements and capital investments; registering and filing taxes in multiple states for remote employees. Worked with an accountant to file IRS Tax reports and financial audits.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Director of Operations
Business Innovation Factory
02.2013 - 12.2023
- Finance and Operations Manager February 2013 - December 2021
- HR: Created and continually updating Employee Handbook for business, including remote employees across the US, onboarding, offboarding, coordinating benefits packages, responsible for reimbursements for expenses, organizing the general calendar including PTO, holidays, meetings, W4, I9, 1099, record keeping, managed and grew the company from 6 to 27 employees
- Operations: Prepare documents for the Board of Directors Meetings, proofread reports and deliverables, assist the Chief of Operations, write and apply for Grants, transition to fully remote work, problem solve, DEI workshop, manage storage systems, supervise interns, newsletter
- Finance: Quick Books NonProfit Edition, prepare for annual audit, payroll, coordinate benefits package, apply for PPP and forgiveness, annually update GuideStar, track and report donations, oversee membership, grant reporting, created a reimbursement policy and system for entire company with projects across the US and employees travelling weekly for work.
- Events: Annual summit of over 500 people, point person to work with vendors, create, organize, track and run analysis on event attendees, coordinate volunteers, document highlights, assemble break-out sessions, create, organize and disperse participant packages.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
Office Manager
Guck Incorporated
09.2008 - Current
- Finance: Quick Books Pro, payroll processing, manage 401K accounts, file 1099 and 1096 forms, responsible for record-keeping, processing permits
- Operations: Maintain customer database, answer phones, perform basic IT, run customer service, prepare shipping, complete ordering, coordinate advertising and promotion, organize travel opportunities, organize the calendar, coordinate events.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
PTO Treasurer
Barrington Rhode Island
12.2011 - 06.2015
- Create, update and maintain 100K Budget
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Implemented strategies to improve organizational financial performance.
- Negotiated and managed contracts with external vendors to optimize value for organization.
- Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
Nayatt PTO Liaison
Barrington, Rhode Island
09.2011 - 06.2013
- Extracurricular Coordinator and Liaison between instructors and parents
- Secure Extracurricular leaders, determine pay rate and student fee, assign classroom, create schedule, organize and determine class assignments.
English Teacher
Rocky Hill Country Day School
09.1999 - 06.2008
- Part-time 2004 - 2008, Full-time 1999 - 2004
- Senior Project Adviser and Coordinator
- Member of the Technology Classroom Initiative
- Participant in the Faculty Mentor Program 1999-2001
- Twelfth Grade Faculty Advisor
- Supervised Senior Class Community Service hours.
Reading Teacher (8th)
Parker Middle School
09.1998 - 06.1999
- Introduced, supervised and published the Literary Magazine
- Crucial member of the Passion for Reading Committee
- Instrumental in redesigning the Language Arts Curriculum.
English Teacher
Darrow School
09.1996 - 05.1998
- Created Shakespeare Independent Study
- Head Dormitory Parent to 16 girls
- Eleventh Grade Faculty Advisor
- Established Interdisciplinary Curriculum for ninth and eleventh grades
- Lead the Eleventh Grade Faculty Team to ensure student success
- Established Friday Night Study Hall.
Skills
- Microsoft Office Suite Administrator
- Quicken Administrator
- QuickBooks Pro Administrator
- Slack Adminstrator
- Google Suite Administrator
- Salesforce Administrator
- Hubspot Administrator
- Mailchimp Administrator
- Eventbrite Administrator
- Paychex Administrator
- LinkedIn Administrator
- Instagram Administrator
- Expensify Administrator
- Notion Administrator
- Guidestar Administrator
- NordLayer Administrator
- Twilio Administrator
- Stripe Administrator
- Wordpress
- Instrumentl
- Docusign
- FileZilla
- FileShredder
- Mural
- Employee Supervision
- Expense Reporting
- Data Entry
- Office Management
- Billing
- Bookkeeping
- Staff Hiring
- Policy Development
- Operations Management
- Documentation and Control
- Payroll and Budgeting
- Excellent Multi-Tasking Ability
- Clear Oral/Written Communication
- Human Resources
- Event Coordination
Education
Bachelor of Arts - English
Tufts University
05.1996
Certification
- Certification of Eligibility for Employment of Secondary English, #54130, Rhode Island, 01/05/10, 08/31/13
- Rescue Scuba Diver, 07/01/23, Present
- HIPAA Security Officer
- HIPAA Privacy Officer
Volunteer Experience
- Barrington Boosters, 09/01/21, Present
- Save the Bay, 07/01/22, Present
- BHS Sailing Club, 09/01/17, Present
- BSA Troop 2, 08/01/16, 10/01/22
Timeline
Director of Operations
LunaYou
01.2022 - 12.2023
Director of Operations
Business Innovation Factory
02.2013 - 12.2023
PTO Treasurer
Barrington Rhode Island
12.2011 - 06.2015
Nayatt PTO Liaison
Barrington, Rhode Island
09.2011 - 06.2013
Office Manager
Guck Incorporated
09.2008 - Current
English Teacher
Rocky Hill Country Day School
09.1999 - 06.2008
Reading Teacher (8th)
Parker Middle School
09.1998 - 06.1999
English Teacher
Darrow School
09.1996 - 05.1998
Bachelor of Arts - English
Tufts University
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