Victoria Guice
Arlington,TX
Summary
Skilled, determined leader, knowledgeable about operational needs and team leadership. Highly trained and experienced with 8 years in the retail/management field, with excellent planning and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Center Manager
European Wax Center
04.2022 - 07.2023
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 15 employees.
- Processed payroll for over 15 employees as part of sound human resources and financial management strategies.
- Directed daily operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Sales Floor Supervisor
Micheal Kors
07.2021 - 04.2022
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set sales goals and tracked progress.
Supervisor
Finish Line
10.2019 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Sales Associate
Miss A
05.2017 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
JCPenney
06.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts -
Texas State University
San Marcos, TXSkills
- Business Development
- Sales Expertise
- Corrective Actions
- Customer Loyalty
- Constructive Feedback
- Operational Standards
- Operations Management
- Personnel Scheduling
- Coaching and Mentoring
- Professional Relationships
- Motivational Team Management
- Staff Hiring
- Goal Attainment
Timeline
Center Manager
European Wax Center
04.2022 - 07.2023
Sales Floor Supervisor
Micheal Kors
07.2021 - 04.2022
Supervisor
Finish Line
10.2019 - 06.2021
Sales Associate
Miss A
05.2017 - 07.2018
Sales Associate
JCPenney
06.2016 - 08.2017
Bachelor of Arts -
Texas State University
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