Victoria Guillen
Management
Menifee,CA
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Medical Receptionist
Rush
01.2021 - 08.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Hostess/security
Bailys
10.2020 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Machine Operator/Inspector in Quality Assurance and Quality Control
Tension Corporation Envelopes
Temecula, CA
07.2016 - 10.2020
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and operated various machine tools and jigs to produce precision parts.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Manually set up machinery, lathes and grinders.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Performed general equipment maintenance and repair to minimize downtime.
- Inspected products and machines to maintain quality and efficiency.
- Reviewed production schedules and streamlined processes.
- Oversaw logistics and inventory management for storeroom.
Department Manager
Walmart
01.2003 - 02.2011
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Evaluated suppliers to maintain cost controls and improve operations.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Team Leader Manager
Target
01.2006 - 01.2010
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity by Number% and revenue streams by Number% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Facilitated Timeframe meetings to communicate team performance goals and results.
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention Number%.
- Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Distributed and briefed code of conduct to players, families and staff.
Cashier Assistant
Dollar Tree Stores
Fullerton, CA
05.1999 - 05.2004
- Cleaned and sanitized cashier workstation and scanning area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Buissness Administration
Mt San Jacinto College
San Jacinto, CA 08.2022 - Current
No Degree - Cosmetologists
Paul Mitchell The School - Ardmore
California Hot Springs, CA 02.2017 - 06.2019
Massage Therapist - Massage Therapy
Bryman College
Federal Way, WA 06.2020 - 06.2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Skills
- Front Desk Operations
- Advising Patents
- Call Transfers
- Operational Requirements
- Office Supplies and Inventory
- Cleaning and Sterilizing
- Insurance Claims
- Invoice Preparation
- Preparing Treatment Rooms
- Bookkeeping Support
- Data Entry Software
- Certified Medical Administrative Specialist
- Medical Report Preparation
- Critical Thinking
- BLS Certified
- Patient Data Processing
- Patient Correspondence
- Patient Reception
- Schedule Dissemination
Timeline
Associate of Arts - Buissness Administration
Mt San Jacinto College
08.2022 - Current
Medical Receptionist
Rush
01.2021 - 08.2022
Hostess/security
Bailys
10.2020 - 08.2022
Massage Therapist - Massage Therapy
Bryman College
06.2020 - 06.2022
No Degree - Cosmetologists
Paul Mitchell The School - Ardmore
02.2017 - 06.2019
Machine Operator/Inspector in Quality Assurance and Quality Control
Tension Corporation Envelopes
07.2016 - 10.2020
Team Leader Manager
Target
01.2006 - 01.2010
Department Manager
Walmart
01.2003 - 02.2011
Cashier Assistant
Dollar Tree Stores
05.1999 - 05.2004
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