Victoria Gullo
Buffalo,NY
Summary
Ambitious professional with strong skills in organization and problem solving. Creatively plans and facilitates activities for youth members. Willingness to take on added responsibilities to fulfill company mission. Works independently and collaboratively as part of a team.
Overview
8
8
years of professional experience
Work History
Community Partner Specialist
Girl Scouts Of Western New York
2022.10 - Current
- Develops, maintains and extends relationships with community groups, organizations and individuals to expand membership, marketing and program opportunities to support Girl Scouting.
- Provide adequate supervision of girls by remaining on-site until girls are picked up by a parent or the designated staff.
- Enforce site rules, procedures, and health and safety standards. Follow specifications in the Safety Checkpoints.
- Support recruitment of girls and adult volunteers for after-school programming, traditional troop programming, GSWNY events and camp by conducting outreach, attending recruitment events and opportunities in schools and the community.
- Support the coordination and implementation of Council Sponsored programs focusing on Girl Scout badge, journey work and enrichment opportunities.
Administrative Assistant
Horizon Health Services
2020.10 - 2021.11
- Welcome all patients with exemplary customer service
- Provide direct support with patient scheduling, billing, and triaging conflict
- Prepare charts and record request for clinical staff using EMR system
- Manage all incoming and outgoing phone calls, mail, and faxes
- Creatively problem solve and improve administrative operations to support overall function of the clinic
Customer Service Representative
Clothes Mentor
2016.01 - 2020.03
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - International Business
Canisius University
Buffalo, NY05.2020
Skills
- Program facilitation
- Problem-Solving
- Documentation and Recordkeeping
- Adaptability and Flexibility
- Reliability
- Team Collaboration
- Organizational Skills
- Problem-solving abilities
Timeline
Community Partner Specialist
Girl Scouts Of Western New York
2022.10 - Current
Administrative Assistant
Horizon Health Services
2020.10 - 2021.11
Customer Service Representative
Clothes Mentor
2016.01 - 2020.03
Bachelor of Science - International Business
Canisius University
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