Victoria Halamka
Stuart,FL
Overview
33
33
years of professional experience
Work History
Processor
Fiorella Insurance
Stuart, FL
01.2021 - Current
CSR
Assured Insurance Services, LLC, Fiorella Ins.
Stuart, Fl
01.2022 - 05.2025
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
Sales Representative CSR 4-40 License # W786488
Great Eastern Resort
Massanutten, Va
01.2023 - 01.2024
- Company Overview: (Real Estate) Time-Share
- (Real Estate) Time-Share
Highmark Teleperformance
01.2018 - 01.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
USAATeleperformance
01.2017 - 01.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
General Manager
Q’TalCafes, S.A.
Roatan
01.2013 - 01.2017
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Gary’s Bar and Restaurant
La Ceiba
01.2010 - 01.2016
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front Desk Manager
Las Roca’s Resort
Roatan
01.2001 - 01.2010
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Checked guests in out of hotel, made reservations, and processed payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Desk Manager
Fantasy Island Resort
Roatan
01.1992 - 01.2001
- Managed front desk maintenance of client records and lab data.
- Resolved guest complaints by addressing issues with rooms promptly.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Checked guests in out of hotel, made reservations, and processed payments.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Representative CSR 4-40 License # W786488
Great Eastern Resort
01.2023 - 01.2024
CSR
Assured Insurance Services, LLC, Fiorella Ins.
01.2022 - 05.2025
Processor
Fiorella Insurance
01.2021 - Current
Highmark Teleperformance
01.2018 - 01.2020
USAATeleperformance
01.2017 - 01.2018
General Manager
Q’TalCafes, S.A.
01.2013 - 01.2017
General Manager
Gary’s Bar and Restaurant
01.2010 - 01.2016
Front Desk Manager
Las Roca’s Resort
01.2001 - 01.2010
Front Desk Manager
Fantasy Island Resort
01.1992 - 01.2001
Summary
Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
- Advanced retouching
- Microsoft Excel
- Paperwork management
- Data file transferring
- Teamwork and collaboration
- Sales support
- Data entry
- Continuous improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionCareer advancementPaid sick leaveSimilar Profiles
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