Victoria Hall

Restaurant Manager

Ocean House

09.2011 - Current

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Oversaw tip distribution and allocation across multiple restaurant locations
Curated and conducted daily and weekly trainings
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.