Victoria Hall
Westerly,RI
Summary
Experienced Restaurant Manager specializing in general operations management, special events coordination, staff development and training, recruitment, and vendor negotiations. Proficient in both Front of House (FOH) and Back of House (BOH) operations. Proven team leader with exceptional staff management abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Ocean House
Watch Hill
09.2011 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw tip distribution and allocation across multiple restaurant locations
- Curated and conducted daily and weekly trainings
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Education
No Degree - Nursing
Souther Connecticut State University
New Haven, CTHigh School Diploma -
Fitch High School
Groton, CT2008
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Pre-shift walk-through
- Reliable and Responsible
- Staff Scheduling
- Employee Retention
- Schedule Coordination
- Recruitment
- Conflict resolution techniques
Accomplishments
Five Star staff by Forbes
Certification
Servsafe, TIPS
Timeline
Restaurant Manager
Ocean House
09.2011 - Current
No Degree - Nursing
Souther Connecticut State University
High School Diploma -
Fitch High School
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