Victoria Hamza
Las Vegas,NEVADA
Summary
Professional in property management and customer service with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Security Properties Residential
05.2020 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Kept properties in compliance with local, state, and federal regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Attended staff meetings and took extensive notes to share with property manager.
Product Specialist
Fletcher Jones Imports
06.2019 - Current
- As a product specialist here at Fletcher Jones my duties include but are not limited to assisting our clients in learning about their vehicles just purchased
- As well as assisting them in choosing their vehicles if wanting to work with me as their salesperson
- Day to day I could be running into 3 to 4 different 'jobs' during my shift, I will also take in lease returns and turn that into a sale
- I also work with IT on the side seeing as I am starting to take courses in computer science
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Optimized inventory management, ensuring timely availability of products for customers.
- Collaborated with cross-functional teams to streamline product development processes.
- Tested new software and hardware prior to deployment.
- Diagnosed and troubleshot hardware, software and network issues.
Product Specialist
MERCEDES BENZ OF TAMPA
01.2017 - 04.2019
- As a product specialist I was to teach all technology inside customers vehicles that they just purchased
- I was also in charge of all Lease returns from clients and was to make sure they did not want to go into a new Mercedes
- Also as a product specialist I was the last face a client would see towards their new vehicle purchase, so I was to ensure the client was at his/her happiness
Operations Manager
PINNACLE AUTOMOTIVE
04.2015 - 01.2017
- As operations manager I was in charge of a staff size of 15
- My duties were but not limited to writing a schedule, approving PTO and making sure my staff was doing their jobs properly
- Besides handling my staff, customer service was always first, I was to greet all customers driving in to our dealership and making sure they were taken to the proper service advisor for further assistance
- In addition to checking that my staff was parking cars were they should be and also bribing them up for the correct customer
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interacted well with customers to build connections and nurture relationships.
- Analyzed and reported on key performance metrics to senior management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL05.2012
Skills
- Computer skills (Microsoft, apple)
- Strategic Planning
- Sales
- Customer service
- Fair housing regulations
- Leasing and sales
- Unit inspection
- Property management
- Payment collection
- Property inspections
- Appointment scheduling
- Property inspection
- Cash management
- Marketing and advertising
- Training and mentoring
- Digital marketing
Accomplishments
- Achieved establishing my cleaning business by working towards personal goals with accuracy and efficiency. StepByStepCleaning LLC.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Property Manager
Security Properties Residential
05.2020 - Current
Product Specialist
Fletcher Jones Imports
06.2019 - Current
Product Specialist
MERCEDES BENZ OF TAMPA
01.2017 - 04.2019
Operations Manager
PINNACLE AUTOMOTIVE
04.2015 - 01.2017
High School Diploma -
Tarpon Springs High School
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