Victoria Hance
Orlando
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
13
13
years of professional experience
Work History
Gymnastics Coach / Front Desk Associate
Naples Progressive Gymnastics
Naples, Florida
01.2026 - 01.2026
- Managed front desk operations including check-ins, scheduling, and customer service
- Handled cash and card transitions accurately during bust shifts
- Coached Pre-K and youth gymnastics classes in a safe and engaging environment
- Supervised open gym, ensuring safety while kids used equipment independently
- Communicated with parents and helped maintain a positive experience for families
- Maintained organization and cleanliness of the facility
Bar Manager / Bartender
Local Provision
Gainesville, Florida
01.2020 - 01.2021
- Supervised staff and managed daily operations
- Created staff schedules based on availability and business needs
- Coordinated events and introduced new promotions to increase revenue
- Maintained compliance with safety and alcohol regulations
- Created seasonal drink menus to increase customer engagement
Bar Manager / Bartender
Grog House
Gainesville, Florida
01.2018 - 01.2021
- Trained and supervised staff to ensure high quality service
- Managed hiring, scheduling and staff performance
- Coordinated with vendors and organized promotional events
- Maintained compliance with food and beverage regulations
- Managed inventory, deliveries, product quality control
Performing Arts Director
North Florida YMCA
Gainesville, Florida
01.2016 - 01.2018
- Led gymnastics and dance programs for ages 6 months-16 years
- Trained and supervised coaching staff
- Developed class curriculum and seasonal schedules
- Supervised and taught after school group lessons
- Built and managed summer programs
- Worked with children of all abilities, including those with disabilities
Hollister
Gainesville, Florida
01.2013 - 01.2016
- Assisted customers with purchased and product selection
- Operated register and handled transitions
- Maintained store organization and visual standards
Education
Associate of Arts - Dance
Santa Fe College
Gainesville, FL12.2025
Skills
- Strong communication skills
- Patience and empathy
- Positive coaching
- Safety awareness
- Motivation and encouragement
- Lesson planning
- Practice planning and management
- Training and development
- Customer service
- Staff training
- Decision-making
- Problem-solving
Timeline
Gymnastics Coach / Front Desk Associate
Naples Progressive Gymnastics
01.2026 - 01.2026
Bar Manager / Bartender
Local Provision
01.2020 - 01.2021
Bar Manager / Bartender
Grog House
01.2018 - 01.2021
Performing Arts Director
North Florida YMCA
01.2016 - 01.2018
Hollister
01.2013 - 01.2016
Associate of Arts - Dance
Santa Fe College