Victoria Hancock
Tulsa,OK
Summary
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Overview
11
11
years of professional experience
Work History
Intake Coordinator
Great Plains Recovery
12.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Recovery Support Specialist
GRAND Mental Health
05.2022 - 12.2024
- Provide empathetic and non-judgmental support clients struggling with mental health and substance use challenges
- Utilize personal lived experience to connect with and inspire hope in individuals facing similar struggles
- Assist client in finding resources to clients individual situation
- Provide and educate clients on coping strategies
- Provide wellness services from one of the eight dimensions of wellness
- Advocate for clients' rights and presence within the healthcare system
- Implemented crisis intervention techniques to de-escalate situations and ensure safety of clients
Member Service Specialist
Various Financial Institutes
01.2014 - 05.2022
- Assisted members in selecting products that best met their needs
- Completed transactions from many different avenues, i.e
- Teller line, IRA, loan applications from tarnish, etc
- Provided clients financial literacy
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Education
Bachelor of Arts - Social Work
OU-Tulsa
05-2027
Associate of Arts - Psychology
Tulsa Community College
05-2024
Associate of Arts - Liberal Arts
Tulsa Community College
Tulsa, OK05-2024
Associate of Science - Enterprise Development
Tulsa Community College
05-2024
Skills
Boundaries and Ethics
Critical thinking skills
Peer Advocacy
Emotional intelligence
Self -care practices
Timeline
Intake Coordinator
Great Plains Recovery
12.2024 - Current
Recovery Support Specialist
GRAND Mental Health
05.2022 - 12.2024
Member Service Specialist
Various Financial Institutes
01.2014 - 05.2022
Bachelor of Arts - Social Work
OU-Tulsa
Associate of Arts - Psychology
Tulsa Community College
Associate of Arts - Liberal Arts
Tulsa Community College
Associate of Science - Enterprise Development
Tulsa Community College
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