Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Victoria Hanna

Palm Coast,FL

Summary

Dynamic and goal-oriented professional with experience at Grand Haven Golf Club, excelling in customer interaction and cash handling. Proven ability to enhance store performance through strong teamwork and effective problem-solving. Recognized for maintaining a visually appealing environment while ensuring customer satisfaction and loyalty. Flexible and adept at managing high-stress situations. While first being hired as a dishwasher, quickly learned bussing, opening, and closing as well. Setting up our rooms for events, setting tables for the next day, hosting for our members. Keeping our guests fed happy. I also work a 2nd job, Belk Outlet where I’ve learned many communication skills amongst our customers, and training new employees as well. Handling returns, persuading customers to join our Credit Card program, and providing extra help for my coworkers. My daily tasks are to tend to the floor, and tidy the fitting room along the day while handling “go backs” up front and straightening the whole outlet.

Overview

2
2
years of professional experience

Work History

Restaurant Team Member

Grand Haven Golf Club
10.2024 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Dishwashing
  • Greeted guests pleasantly and answered menu questions.
  • Used proper techniques to prepare food and ingredients.
  • Bussing
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Food Prep
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Cleaned and organized kitchen, dining and service areas.
  • Table set
  • Adjusted food preparation methods in accordance with customer requests.
  • Hostess
  • Monitored food quality and freshness throughout day.

Sales Associate

Belk Department Store
05.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Restocking clothes and shoes
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Keeping Fitting Rooms tidy
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Cash handling at register
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organizing the floor inventory
  • Offering Credit Card Plans
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Associate Of Arts - Hospitality

Daytona State College
Palm Coast, FL

High School Diploma -

Flagler Palm Coast High School
Palm Coast, FL
05.2023

Skills

  • Strong teamwork
  • Customer interaction
  • Cleaning and sanitizing
  • Food preparation
  • Cleaning techniques
  • Verbal and written communication
  • Supply restocking
  • Food presentation
  • Cash handling
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Goal oriented
  • Flexible schedule
  • Cash register operation
  • Store opening and closing

Availability

Mon/Wed/Fri/Sun: All Day

Timeline

Restaurant Team Member

Grand Haven Golf Club
10.2024 - Current

Sales Associate

Belk Department Store
05.2023 - Current

Associate Of Arts - Hospitality

Daytona State College

High School Diploma -

Flagler Palm Coast High School

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