Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Victoria Hansen

Tacoma,WA

Summary

I am a hardworking employee with strong customer service, multitasking, and time management abilities. I am an experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. I have a strong work ethic and the ability to adapt to different environments easily. I am ready to contribute to a dynamic team and make a positive impact.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Gene Juarez Salons & Spas
Puyallup, Washington
10.2023 - Current
  • Greeted visitors and directed them to appropriate personnel.
  • Scheduled appointments and maintained calendar for staff.
  • Maintained clean and organized reception area for client comfort.
  • Made positive relationships with regular customers through friendly conversation.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or people.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with any help they needed.
  • Assisted in training new staff on service protocols and knowledge.
  • Managed high-stress situations with dissatisfied customers, and effectively de-escalated service issues.
  • Prepared salon for next day's operations each night, ensuring smooth workflow for the next day.

Waitress

Eatonville Eagles
Eatonville , WA
01.2022 - 07.2023
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took orders and communicated special requests to kitchen staff efficiently.
  • Maintained cleanliness of tables and dining area for optimal guest experience.
  • Assisted in training new staff on service protocols and menu knowledge.
  • Developed positive relationships with regular customers through friendly conversation.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Assistant Volunteer Coach

Special Olympics Washington
Eatonville, Washington
02.2021 - 06.2023
  • Assisted special needs athletes with training and competition preparations during events.
  • Developed engaging activities tailored to diverse abilities and interests.
  • Provided companionship and emotional support during events and outings.
  • I worked on being a positive influence and example to the kids with whom I was working.
  • Mentored new volunteers on event protocols and best practices for athlete support.
  • Organized and distributed snacks for athletes at designated times throughout the day.
  • Monitored safety of athletes while participating in activities.
  • Built stronger youth by teaching leadership skills, and sharing knowledge.

Education

High School Diploma -

Eatonville High School
Eatonville Wa
06-2024

Some College (No Degree) -

Pierce College
Puyallup, WA

Skills

  • Intermediate Spanish
  • Problem solving
  • Time management
  • Team collaboration
  • Staff training
  • Conflict resolution
  • Stress management
  • Effective communication
  • Customer service
  • Microsoft Office proficiency
  • Friendly demeanor
  • Eagerness to learn

Languages

Spanish
Limited

Certification

  • Food handlers certification
  • Washington class 13 MAST license

References

  • Renee Van Arsdale

Former teacher/ mentor

rvanarsd@gmail.com

  • Jamie Spiry

Current Boss/ Salon Director

jamies@genejuarez.com

  • Danielle Rich

Current coworker/ mentor 

(253) 686-9410

Timeline

Receptionist

Gene Juarez Salons & Spas
10.2023 - Current

Waitress

Eatonville Eagles
01.2022 - 07.2023

Assistant Volunteer Coach

Special Olympics Washington
02.2021 - 06.2023

High School Diploma -

Eatonville High School

Some College (No Degree) -

Pierce College

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