Victoria Happ
Santa Maria,CA
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Reliable Financial professional offering 10 years handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Warren County Sheriff's Office
2018.02 - 2022.12
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Received and accounted for personal possessions and determined inmate work assignments.
- Booked new inmates into facility and processed inmates for release.
- Responded to emergency situations and de-escalated hostile confrontations.
- Received 3 recognitions. Two were lifesaving awards and another for one year of perfect attendance.
Vault Clerk
Emerald City Casino
2017.07 - 2017.10
- Utilized manual and mechanical means to count and verify monetary values.
- Updated, corrected and filed documentation for bank records and compliance purposes.
- Completed reports detailing daily actions, customer services issues and notable incidents.
- Prepared outgoing orders on behalf of the casinos.
- Kept accurate count of pending transfers and monetary values of various movements.
- Maintained vault and bank security at all times.
- Gathered and counted amounts for shipment off of bank premises.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Assistant Manager, Customer Service
Food Lion
2016.09 - 2017.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands through Workforce Management programming.
- Monitored security to protect employees, customers and property.
- Provided services to our customers such as Western Union, money orders and lottery.
Office Assistant
Food Lion
2012.01 - 2016.09
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Tracked funds, prepared deposits and reconciled accounts.
- Conducted research on overages/shortages of tills through paperwork and surveillance cameras.
- Acted as Customer Lead - helping flow of customer traffic and working directly with customers.
Grocery Cashier
Food Lion
2011.07 - 2012.01
- Communicated with customers and staff politely and professionally to uphold store standards.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Operated cash register to accurately process and record customer payments.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC12.2015
Associate of Arts -
Mitchell Community College
Statesville, NC12.2013
High School Diploma -
South Iredell High School
Statesville, NC06.2011
Skills
- Learning Strategies
- Self-Defense Techniques
- Safety and Security Enforcement
- Central and Pod Control
- Excellent Problem-Solving Skills
- Conflict Resolution Skills
- Cash Control Guidelines
- Deposit and Withdrawal Management
- Financial Accounting
- Customer Service
- Fraud Monitoring
- Cash Transactions Processing
Timeline
Correctional Officer
Warren County Sheriff's Office
2018.02 - 2022.12
Vault Clerk
Emerald City Casino
2017.07 - 2017.10
Assistant Manager, Customer Service
Food Lion
2016.09 - 2017.04
Office Assistant
Food Lion
2012.01 - 2016.09
Grocery Cashier
Food Lion
2011.07 - 2012.01
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Associate of Arts -
Mitchell Community College
High School Diploma -
South Iredell High School
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