Victoria Harbert
Hiawassee,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Office Coordinator/Clinical Assistant
Family Orthodontics
Athens, Georgia
05.2012 - 10.2022
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Increased team productivity by reorganizing office supplies and protocols.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted patients with basic care needs.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
Clinical Assistant
Imagix Dental
Suwanee, Georgia
02.2008 - 06.2012
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Monitored patient comfort and safety during dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
High School Diploma -
Loganville High School
Loganville, GA05.2003
Skills
- Customer Service
- Office Administration
- Client Relations
- Scheduling
- Document Management
- Data Entry
- Attention to Detail
- Organizational Skills
- Professionalism
- Patient Education
- Adaptability and Flexibility
Timeline
Office Coordinator/Clinical Assistant
Family Orthodontics
05.2012 - 10.2022
Clinical Assistant
Imagix Dental
02.2008 - 06.2012
High School Diploma -
Loganville High School