Victoria Harmony
Willoughby
Summary
Dynamic and reliable professional with a strong background in customer service. Proven ability to resolve conflicts with empathy and maintain a positive attitude under pressure. Skilled in call management and teamwork, consistently enhancing customer satisfaction through effective communication and timely solutions. Valid driver's license and punctuality ensure dependable service delivery.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Domino's Pizza
03.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Dietary Aide
La Canada Care Center
12.2023 - 08.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Customer Service Representative
Tim Hortons
02.2016 - 01.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Representative
Walmart
02.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Computer Programming
University of Akron
Akron, OHSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Punctual and reliable
- Computer proficiency
- Call management
Timeline
Delivery Driver
Domino's Pizza
03.2025 - Current
Dietary Aide
La Canada Care Center
12.2023 - 08.2024
Customer Service Representative
Tim Hortons
02.2016 - 01.2017
Customer Service Representative
Walmart
02.2015 - 01.2016
No Degree - Computer Programming
University of Akron
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