Victoria Harris
Dallas,TX
Summary
I'm a dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Virtual Receptionist
Ruby Receptionists
04.2023 - 11.2023
- As a work from home virtual receptionist I take on numerous of incoming calls from numerous of businesses each day
- We have (AHT) average handling times and other goals that have to be met, which I succeed
- I send multiple emails and overall offer excellent customer support service.
Licensed Insurance Agent/Customer Service Representative
State Farm Mutual Automobile Insurance Company
03.2022 - 10.2022
- As an at home Auto Initial Loss insurance agent I took inbound auto and fire claims
- I made outbound calls to third party's, other insurance companies, attorneys as needed
- Task work consisted of a combination of things such as pay outs ,call backs, getting documents needed, setting up rentals and repair shops.
Scheduling Coordinator
CenseoHealth, LLC
03.2017 - 08.2021
- In this department I schedule members health and wellness visit
- Rapid emails, multitasking between multiple screens, taking inbound and outbound calls and customer service
- Sales based
Customer Service Representative
Omni Hotels
06.2016 - 05.2017
- The reservations department takes inbound and outbound calls for all Omni locations while working from home
- Tech Support work involved.
Enrollment Specialist
Academic Partnerships
07.2012 - 02.2016
- Activities Include: As an Enrollment Specialist I assisted students in the application process as well as getting enrolled in the Online RN to BSN program
- I also assist students with registration for any semester course
- In a year and a half I was promoted to the at home position.
Top Sales Associate
DK Foot and Casual
11.2011 - 05.2012
- Activities Include: Top sales person from beginning to end
- There was also cash handling, inventory, stockroom
- I was the Top Sales Competition Competitor
- I did management training which included opening and closing the store.
Team Member
Whataburger
02.2011 - 08.2011
- Activities Include: Customer Service, cleaning, lifting, and cash handling.
Server
Dave and Busters
01.2011 - 02.2011
- Activities included: customer service, cleaning, lifting food trays, party hosting
- I have my liquor license; I served and can make drinks.
Stocker
CMG Warehouse
09.2010 - 11.2010
- Activities included: inventory, order pulling, order picking, standing, cleaning, lifting, pulling, and walking
- I have RF Scanner experience, and I also have pallet jack experience.
Customer Service Rep
Volt
11.2008 - 01.2010
- Team Lead: Duties included handling customers through email support
- My CSAT Score was 100% for the first quarter, was one of the top performers
- I participated in the decorating committee.
Operator
WalMart
07.2008 - 11.2009
- Duties included customer service
- I handled all phone calls directed to the managers
- Ran the Fitting Room and did minor cleaning
- Folded clothes and assisted other departments.
Shift Captain
Raising Canes
04.2007 - 07.2008
- Duties included running an overall successful shift with 25 of my peers and 5 other Shift Captains
- Held and directed meetings with other Shift Captains
- I prepared weekly reports, such as placement charts
- Maintained personnel files in accordance with training
- I was recommended for the New Store Opening position
- I completed all task ahead of time
- I was also nominated by the store as Ms
- Canes 43
- I received a 99 average on my mystery shopper's score
- I was recognized by having an A on my evaluation within the first six months and moved up too Shift Captain in a year.
Team Member
Hollister
04.2006 - 04.2007
- Duties included customer service, stocking, folding clothes, minor paperwork and cleaning.
Education
ATI Career Training Center Dallas
Dallas, TX06.2010
Richland College Dallas
Dallas, TX11.2007
Lake Highlands High School
05.2007
Skills
- Order Picking
- Medical Scheduling
- Live chat
- Customer service
- Insurance Sales
- Computer skills
- Communication skills
- Time management
Certification
- Driver's License
- TABC Certification
Additional Information
Front and Back Office/ Experience
Appointment setting
Vitals
Stocking
40 wpm
Receiving and shipping equipment
Personal Information
Title: Enrollment Specialist
Timeline
Virtual Receptionist
Ruby Receptionists
04.2023 - 11.2023
Licensed Insurance Agent/Customer Service Representative
State Farm Mutual Automobile Insurance Company
03.2022 - 10.2022
Scheduling Coordinator
CenseoHealth, LLC
03.2017 - 08.2021
Customer Service Representative
Omni Hotels
06.2016 - 05.2017
Enrollment Specialist
Academic Partnerships
07.2012 - 02.2016
Top Sales Associate
DK Foot and Casual
11.2011 - 05.2012
Team Member
Whataburger
02.2011 - 08.2011
Server
Dave and Busters
01.2011 - 02.2011
Stocker
CMG Warehouse
09.2010 - 11.2010
Customer Service Rep
Volt
11.2008 - 01.2010
Operator
WalMart
07.2008 - 11.2009
Shift Captain
Raising Canes
04.2007 - 07.2008
Team Member
Hollister
04.2006 - 04.2007
ATI Career Training Center Dallas
Richland College Dallas
Lake Highlands High School
- Driver's License
- TABC Certification
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