Overview
Work History
Education
Skills
Timeline
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VICTORIA HARRIS

Oklahoma City,OK

Overview

11
11
years of professional experience

Work History

Public Records Specialist

Paycom
03.2024 - Current
  • Consistently meets or exceeds departmental performance metrics with 99% accuracy by maintaining a high level of efficiency in completing background analysis tasks
  • Manages multiple simultaneous cases effectively by prioritizing tasks based on urgency, complexity, and client needs closing 60 an average of 60 orders a day
  • Collaborates with team members to improve the overall quality of background analysis reports, resulting in increased client satisfaction
  • Works closely with legal teams to ensure compliance with federal, state, and local regulations when conducting background investigations

HOUSING SPECIALIST

SAN DIEGO HOUSING COMMISSION
02.2023 - 03.2024
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships
  • Explained rental and housing regulations to clients and helped each discover best options for housing
  • Lead training sessions for community service providers to enhance understanding of program guidelines and procedures
  • Engaged in landlord recruitment and retention efforts by utilizing program incentives and conducting landlord feedback sessions
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs

SENIOR LOAN PROCESSOR

NEW AMERICAN FUNDING
09.2020 - 02.2023
  • Conducted thorough reviews of applicant financial documents, assessing credit worthiness, and risk factors
  • Processed a high volume (30-40) of purchase and refinance loans while meeting and exceeding timelines
  • Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval
  • Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions

CONSUMER UNDERWRITER

MIDFIRST BANK
04.2017 - 09.2019
  • Assessed consumer loan applications to determine credit worthiness and risk for home equity, personal, and auto loans
  • Conducted in-depth credit analysis including reviewing credit reports, financial statements, appraisal, and title reports
  • Communicated lending decisions and detailed requirements to processors and banking branches to ensure a timely turnaround of consumer loan requests
  • Resolved and identified complex customer loan issues to prevent negative impact on operations and business direction

VOLUNTEER HOSPITAL ADVOCATE

YWCA
08.2013 - 07.2014
  • Provided support and resources to survivors and family before, during, and after medical exam and court proceedings
  • Worked to provide support services, non-directive counseling, information, and referrals
  • Ensured all information, statistical reports, and paperwork were maintained and submitted in a timely manner.
  • Promoted survivor rights by advocating for informed consent, confidentiality, privacy, and autonomy.

Education

Bachelor of Arts - CRIMINAL JUSTICE

University of Central Oklahoma
Edmond, OK
12.2013

Skills

  • AUS analysis
  • Income calculation
  • LOS Encompass and LoanSoft
  • Conventional, FHA, and VA loans
  • Communication skills
  • Pipeline management
  • Problem solving
  • Customer service
  • Landlord Engagement
  • Compliance Monitoring
  • Financial analysis
  • Risk analysis

Timeline

Public Records Specialist

Paycom
03.2024 - Current

HOUSING SPECIALIST

SAN DIEGO HOUSING COMMISSION
02.2023 - 03.2024

SENIOR LOAN PROCESSOR

NEW AMERICAN FUNDING
09.2020 - 02.2023

CONSUMER UNDERWRITER

MIDFIRST BANK
04.2017 - 09.2019

VOLUNTEER HOSPITAL ADVOCATE

YWCA
08.2013 - 07.2014

Bachelor of Arts - CRIMINAL JUSTICE

University of Central Oklahoma

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VICTORIA HARRIS