Victoria Harvey
North Vernon,IN
Summary
Versatile and results-driven professional with a proven track record at Tank Holding and Broadway Hotel and Tavern, excelling in operations management and customer relations. Demonstrated ability to enhance team performance and improve service quality through effective problem-solving and employee training. Skilled in multitasking and communication, adept at fostering positive outcomes in challenging environments.
Overview
8
8
years of professional experience
Work History
Secondary Poly Trim
Tank Holding
Madison, IN
04.2022 - 06.2024
- Work well with a team
- Maintain high attention to detail.
- Stand on feet in hot manufacturing environment for long periods of time.
- When parts come off the oven, inspect item to see if it’s a passing part. Color, texture, shape have to be exact in every part.
- Route, trim, clean, torch and then package part.
- Keep a clean and organized work environment.
- Keep organized reports on orders and paperwork each day
- Ability to order tools or parts needed for specific jobs.
Head Server/ Bartender
Broadway Hotel and Tavern
Madison, IN
01.2016 - 03.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
Education
Madison Consolidated
Madison, IN06.2010
Skills
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Relations
- Team building
- Conflict Resolution
- Employee Training
- Operations Management
- Professionalism
- Quality Control
- Time management abilities
- Adaptability
Timeline
Secondary Poly Trim
Tank Holding
04.2022 - 06.2024
Head Server/ Bartender
Broadway Hotel and Tavern
01.2016 - 03.2022
Madison Consolidated