- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Experimenting with different creative mediums, like Croechet, Painting, and Sewing, to expand skills and techniques
- Crafting and DIY Projects
VICTORIA HAWK
Lebanon,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraprofessional
GHR Edcuation
Blue Bell, PA
02.2026 - Current
- Supported instructional activities by assisting teachers in classroom management and lesson delivery.
- Implemented individualized education plans, ensuring compliance with student needs and educational standards.
- Monitored student progress, providing feedback and support to enhance academic achievement.
- Facilitated tailored behavioral and academic interventions for students with Autism Spectrum Disorder (ASD)
Direct Support Professional
Phoenix Services Inc
Lebanon, PA
11.2024 - Current
- Assisted individuals with day to day task when coming into program for the day.
- Helped with lunch feedings, administration of medications, and toileting if necessary.
- Documented individuals day, as well as vital signs if needed.
- Went on outing and doing volunteer efforts, within the community
- Helped guide and assist individuals with goals set and agreed upon.
Customer Solutions Associate
Weis Markets
Lebanon, PA
07.2023 - 11.2024
- Answered customer calls promptly to avoid long wait times on hold.
- Helped customers open and activate new accounts by providing information about loyalty program.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Used my sales skills to promote Products and to take advantage of upsell opportunities.
- Customer requests for products, services, and company information were handled by me.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Technical Support Representative
Conduent
New Jersey
11.2022 - 04.2024
- By providing high-quality and efficient support, I was able to keep existing clients and develop new accounts.
- Maintained high quality and productivity standards in tech support.
- Managed customers’ expectations of support and technology functionality in order to provide a positive user experience.
- Quickly and accurately resolved issues with systems, hardware, and telephones.
- Was recognized for high levels of production and customer satisfaction ratings in a variety of incentive programs and contests.
- Defined and documented technical support best practices for smart devices and software technologies.
Education
C.N.A. Certification - Some college (No degree)
Manchester Community College
Manchester, CTHigh School - undefined
Northern Lehigh High School
Slatington, PA01-2001
Skills
- Person-centered care planning
- Crisis intervention training (CIT)
- Goal-oriented adaptive communication
- De-escalation techniques
- Community integration programs
- Compliance with HIPAA standards
- Client rights advocacy
Certification
- CPR & First Aid Certified
- R.A.M.P. certified till 8/2026
Interests
Timeline
Paraprofessional
GHR Edcuation
02.2026 - Current
Direct Support Professional
Phoenix Services Inc
11.2024 - Current
Customer Solutions Associate
Weis Markets
07.2023 - 11.2024
Technical Support Representative
Conduent
11.2022 - 04.2024
High School - undefined
Northern Lehigh High School
C.N.A. Certification - Some college (No degree)
Manchester Community College