Victoria Hawkes
Egg Harbor Twp.
Summary
Offering blend of strong analytical skills and attention to detail, eager to learn and develop in dynamic environment. Brings keen understanding of financial principles and data accuracy, coupled with proficiency in managing documentation and customer interactions. Ready to use and develop analytical and organizational skills in any role.
Overview
29
29
years of professional experience
Work History
Mortgage Loan Processor
OceanFirst Bank (formerly Ocean City Home Bank)
08.2021 - Current
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Manage a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handle any conditions sent from underwriting departments.
- Prepare file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Communicate with originator and applicant concerning progress of loan file.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Expedite mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Improved processing timelines, diligently tracking each loan's progress and identifying bottlenecks.
Universal Banker #4 Supervisor
Ocean City Home Bank
01.2014 - 08.2021
- Oversee day to day operations behind the teller line, including:
- Excellent customer service
- Supervise tellers
- Encourage sales goals
- Process large cash transactions
- Order & ship branch cash
- Scheduling
- Prepare monthly audit packet
- Retention
- Account maintenance
- Fill in for Branch Manager and Platform, as needed
Weekend Supervisor
Ocean City Home Bank
02.2013 - 01.2014
- Supervise Weekend Staff
- Platform functions- Opening accounts, Account maintenance, Customer Service, etc
Peak Teller
Ocean City Home Bank
10.2012 - 02.2013
Repair Service Clerk
Verizon Communications
06.1996 - 07.2012
- Customer Service- Daily phone contact with customers, technicians, etc
- Dispatch Repair & Installation jobs throughout NJ- prioritize daily work flow, move technicians to ensure coverage, adjust technicians accordingly as work changes
- Customer Care/ BPU department handling complaints, problem solving, preparing monthly reports based on customer satisfaction
- Directory Assistance
Education
High school -
Pinelands Regional High School
Tuckerton, NJSkills
- Strong work ethic
- Detail oriented
- Goal driven
- Multitasker & time management
- Excellent customer service & communication
- Critical thinking & problem-solving abilities
- Proficient in Excel & Word
- Processing documents & procedures
- Pipeline & file management
- Data collection & entry
Leadership Experience
Director & former VP for EHT Baseball Association, 01/13, Present, Snack Stand Coordinator for EHT Baseball Association - Responsible for operating the Snack Stand from 2012-2016, Shopping/ordering supplies, stock, preparing food, working the window, cash handling, making all deposits and coordinating volunteer coverage Mon-Fri (end of March through early June), as well as Opening Day Saturday, Mother’s Day and Father’s Day weekend tournaments, Volunteer of the Quarter, 01/16, 1st Quarter
Timeline
Mortgage Loan Processor
OceanFirst Bank (formerly Ocean City Home Bank)
08.2021 - Current
Universal Banker #4 Supervisor
Ocean City Home Bank
01.2014 - 08.2021
Weekend Supervisor
Ocean City Home Bank
02.2013 - 01.2014
Peak Teller
Ocean City Home Bank
10.2012 - 02.2013
Repair Service Clerk
Verizon Communications
06.1996 - 07.2012
High school -
Pinelands Regional High School
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