Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Hector

Panama City,FL

Summary

Cannabis professional with solid foundation in customer service and product expertise, prepared to contribute effectively in dynamic retail environment. Valued for ability to advise customers on product selection and ensure seamless purchasing experience. Known for strong teamwork and adaptability in fast-paced setting, bringing reliable product knowledge and interpersonal skills to team.

Overview

9
9
years of professional experience

Work History

Curator

Fluent Cannabis
11.2023 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.

Server

Chilis's Bar and Grill
05.2021 - 11.2021
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Shanes Rib Shack
03.2019 - 03.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Representative

Shalimar Christian Retreat
04.2016 - 08.2017
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Education

GED -

Haney Technical School
Lynn Haven, FL
05.2017

Skills

  • Providing customer service
  • Supporting medical patients
  • Product merchandising
  • Patience and empathy
  • Customer education
  • Product knowledge expertise
  • Sales proficiency
  • Building rapport

Timeline

Curator

Fluent Cannabis
11.2023 - Current

Server

Chilis's Bar and Grill
05.2021 - 11.2021

Server

Shanes Rib Shack
03.2019 - 03.2021

Representative

Shalimar Christian Retreat
04.2016 - 08.2017

GED -

Haney Technical School

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Victoria Hector