Victoria Hemp
Kaotic Infusions LLC
Glendale,AZ
9
years of professional experience
Dynamic team lead known for building strong relationships and fostering collaboration. Proven success in mentoring staff and improving client service delivery, ready to leverage expertise to enhance customer satisfaction.
Work History
Brand Operations & Marketing Assistant
1 Year 1 Month- Assisted in developing and executing marketing campaigns to enhance brand visibility.
- Coordinated social media content, engaging audiences and increasing follower interaction.
- Designed promotional materials using graphic design software to support marketing initiatives.
- Supported market research efforts by analyzing consumer trends and competitor strategies.
Operations Manager
3 Years 10 Months- Streamlined project workflows, enhancing operational efficiency and reducing delays.
- Managed vendor relationships to ensure timely delivery of materials and services.
- Oversaw daily operations, ensuring compliance with safety protocols and quality standards.
- Led strategic planning sessions, driving alignment on operational goals and resource allocation.
Team Lead
1 Year 3 Months- Led team to improve client service delivery and enhance overall customer satisfaction.
- Streamlined tax preparation processes, reducing turnaround times while maintaining accuracy.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Developed training materials to enhance team knowledge of tax regulations and software systems.
Cashier Team Lead
9 Months- Trained and mentored new cashiers on customer service protocols and register operation.
- Managed cash handling procedures, maintaining accuracy in transactions and balancing registers.
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Implemented inventory control measures to minimize waste and optimize stock levels.
Cashier
1 Year 7 Months- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Trained new team members on register operations and customer interaction protocols.
Education
High School Diploma
Skills
Social media marketing
Content marketing
Market research
Organization
prioritizing
and multi-tasking
Time management
Customer engagement
Brand strategy
Timeline
Brand Operations & Marketing Assistant
Kaotic Infusions LLC
07.2025 - CurrentRead More
Operations Manager
Keith Hailey Contracting
04.2021 - 02.2025Read More
Team Lead
H&r Block
01.2020 - 04.2021Read More
Cashier Team Lead
McDonald's
04.2019 - 01.2020Read More
Cashier
Kathy's Dairy Superette
11.2017 - 06.2019Read More
Coon Rapids High
High School Diploma
Read More