Clerical Experience
Victoria Hendrickson
Medical Receptionist
Butte,MT
Summary
Innovative professional exceptionally well-versed in communication and team building. Ready to bring 6 years of relevant work experience to new position. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EPIC appointment scheduling system to manage over 40 patients weekly. Organized and accurate in managing patient flow.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Medical Front Office Receptionist
Butte Native Wellness Center
Butte , Montana
2021.08 - Current
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Customer Service Representative
Yates Body Shop
Butte , MT
2019.03 - 2020.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Facilitated inter-departmental communication to effectively provide customer support.
- Recorded actions taken, issues resolved and information to effectively manage customer accounts.
- Delivered prompt service to prioritize customer needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Answer calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Resolved 5 issues over phone with 7 customers daily
Barista
Starbucks Coffee Company
Spokane , WA
2017.05 - 2019.08
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Upsold specialty items with beverages, increasing store sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Cultivated to recall customers' names and address each by name.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cleaned counters, machines, utensils and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prioritized drink requests while managing interruptions.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Educated coworkers and customers about new products.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Shift Supervisor
Starbucks Coffee Company
Butte , Montana
2018.08 - 2019.01
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Helped store management meet standards of service and quality in daily operations.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Developed job assignments for each individual, planned production schedules and strengthened organization of task flows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Regulated pricing, inventory count and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Patient Service Representative
Providence Occupational Medicine
Spokane , Washington
2018.03 - 2018.06
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used EPIC to schedule appointments.
- Compiled and reviewed medical charts.
- Reviewed daily care slips for doctors.
- Balanced deposits and credit card payments each day.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
Patient Service Representative
Providence Urgent Care
Spokane , Washington
2017.09 - 2018.03
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Educated patients on medicine and at-home healthcare tools.
- Used EPIC to schedule appointments.
- Compiled and reviewed medical charts.
- Reviewed daily care slips for doctors.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
Front Desk Receptionist
Indian Trail Physical Therapy
Spokane , Washington
2015.07 - 2015.11
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Prepared weekly employee work schedules for team members.
- Maintained transaction security by verifying payment cards against identification.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Monitored office supplies by checking inventory and placing orders.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Education
Bachelor of Science - Accountant
Montana Technological University
Butte, Montana 2020.08 - 2021.04
Bachelor of Arts - Elementary Education
Whitworth University
Spokane, WA 2016.09 - 2017.05
Bachelor of Arts - Elementary Education
Trinity Bible College
Ellendale, ND 2016.01 - 2016.05
Associate of Science - Physical Therapy
Spokane Falls Community College
Spokane, WA 2015.09 - 2015.10
Skills
Insurance claims
Software
Microsoft Office
EPIC Software
CCC One Software
Moonwalk Client
Timeline
Medical Front Office Receptionist
Butte Native Wellness Center
2021.08 - Current
Bachelor of Science - Accountant
Montana Technological University
2020.08 - 2021.04
Customer Service Representative
Yates Body Shop
2019.03 - 2020.08
Shift Supervisor
Starbucks Coffee Company
2018.08 - 2019.01
Patient Service Representative
Providence Occupational Medicine
2018.03 - 2018.06
Patient Service Representative
Providence Urgent Care
2017.09 - 2018.03
Barista
Starbucks Coffee Company
2017.05 - 2019.08
Bachelor of Arts - Elementary Education
Whitworth University
2016.09 - 2017.05
Bachelor of Arts - Elementary Education
Trinity Bible College
2016.01 - 2016.05
Associate of Science - Physical Therapy
Spokane Falls Community College
2015.09 - 2015.10
Front Desk Receptionist
Indian Trail Physical Therapy
2015.07 - 2015.11
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