Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Henry

Cypress,TX

Summary

With a proven track record at USPS, I excel in staff management and customer service, demonstrating strong analytical thinking and conflict resolution skills. I've led teams to enhance productivity by implementing strategic process improvements, achieving significant cost savings and boosting customer satisfaction levels. My leadership is marked by a goal-oriented approach and a commitment to excellence.

Overview

25
25
years of professional experience

Work History

Supervisor Customer Service

USPS
Baytown , TX
05.2024 - Current
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Identified needs of customers promptly and efficiently.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained positive working relationship with fellow staff and management.

Supervisor Customer Service

USPS
Queens, NY
01.2012 - Current
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Maintained positive working relationship with fellow staff and management.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Trained new employees on company policies and procedures.
  • Implemented strategies to take advantage of new opportunities.
  • Developed strategies to improve team performance and productivity.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Identified needs of customers promptly and efficiently.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.

OMNI Clerk

BJ's Wholesale
Queens , NY
05.2020 - 12.2021
  • Answered customer inquiries via phone and email.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Operated cash register to process cash, check, and credit card transactions.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Monitored office supplies inventory and placed orders when necessary.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Processed customer orders promptly and accurately.

Payroll Manager

C & C Medical Supplies
Queens , NY
05.2012 - 11.2012
  • Analyzed payroll expenses and developed strategies to optimize payroll budget and reduce costs.
  • Supervised payroll team, providing guidance and support to ensure timely and accurate payroll execution.
  • Updated and maintained employee payroll records, ensuring confidentiality and data security.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Performed quality checks on final payrolls prior to their transmission or distribution.
  • Conducted regular audits of payroll records and processes to identify and correct discrepancies, enhancing data integrity.

Senior Head Teller

JP Morgan Chase
Queens , NY
10.2005 - 05.2012
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Managed supply of cash for the branch, including ordering cash from the vault as necessary.
  • Supervised and trained team of tellers, enhancing productivity and customer service skills.
  • Completed monthly audits and managed overdraft reports.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Trained new employees on proper bank processes and customer service standards.
  • Provided guidance to junior tellers on banking regulations, policies, and procedures.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Handled daily team scheduling and properly staffed shifts.
  • Performed regular audits of branch transactions to identify discrepancies or potential areas of risk.

Senior Operational Manager

Haagen Dazs
Long Island, NY
03.2004 - 09.2005
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Customer Service Representative

Active Warehouse
Long Island, NY
11.2001 - 05.2002
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Promoted available products and services to customers during service, account management and order calls.

Customer Service Cashier

Stern's Department Store
Long Island, NY
05.2000 - 08.2000
  • Addressed customer questions and concerns regarding products and services.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Maintained work area and kept cash drawer organized.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

High School Diploma -

Martin Van Buren High School
Queens, NY
01-2004

Skills

  • Schedule development
  • Policy enforcement
  • Goal oriented
  • Data analytics
  • Analytical thinking
  • Priority management
  • Training and mentoring
  • Payroll processing
  • Budget management
  • Staff discipline
  • Customer service
  • Staff management
  • Inventory oversight
  • Attention to detail
  • Conflict resolution
  • Financial management

Timeline

Supervisor Customer Service

USPS
05.2024 - Current

OMNI Clerk

BJ's Wholesale
05.2020 - 12.2021

Payroll Manager

C & C Medical Supplies
05.2012 - 11.2012

Supervisor Customer Service

USPS
01.2012 - Current

Senior Head Teller

JP Morgan Chase
10.2005 - 05.2012

Senior Operational Manager

Haagen Dazs
03.2004 - 09.2005

Customer Service Representative

Active Warehouse
11.2001 - 05.2002

Customer Service Cashier

Stern's Department Store
05.2000 - 08.2000

High School Diploma -

Martin Van Buren High School

Similar Profiles

CREATE PROFILE
Victoria Henry