Victoria Hensley
Weymouth,MA
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Crew Member
Thats Italian Too
03.2022 - Current
- Work front counter, as well as take pickup orders online and over the phone
- Work well with teammates and accept coaching from management team.
- Take orders, prepare meals, and collect payments.
- Collaborated with team members to complete orders.
- Complete daily food prep for needed products we sell
- Clean and maintain deli cases
Crew Member
Dunkin' Donuts
06.2021 - 10.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Shift Leader
Dunkin' Donuts
03.2018 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily office work and in charge of store inventory
Cashier
Athens Pizza
03.2016 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Waitress
Linden Ponds Retirement Community
05.2015 - 08.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted residents, discussed specials, and took drink orders.
Education
High School Diploma -
Weymouth High School
Weymouth, MA05.2019
Skills
- Cash Handling
- Company Standards
- Verbal and Written Communication
- Product Promotion
- Time Management
- Food Preparation and Safety
- Stocking and Replenishing
- Restaurant Operation
- Complex Problem-Solving
- Store Opening and Closing
- Workplace Efficiency
- Crew Leadership
- Willingness to Learn
Timeline
Crew Member
Thats Italian Too
03.2022 - Current
Crew Member
Dunkin' Donuts
06.2021 - 10.2022
Shift Leader
Dunkin' Donuts
03.2018 - 12.2021
Cashier
Athens Pizza
03.2016 - 11.2018
Waitress
Linden Ponds Retirement Community
05.2015 - 08.2015
High School Diploma -
Weymouth High School
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