Victoria Hernandez
Sunland Park,NM
Summary
Diligent worker skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
El Paso, TX
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Administrative Assistant
EPX Construction Partners
El Paso, TX
10.2020 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Interacted with vendors to purchase and set up equipment and services.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Set up conference rooms, technology and materials to facilitate meetings.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Team Member
Whataburger
El Paso, TX
03.2020 - 10.2020
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Placed drive through orders using pos system
Office Assistant Intern
EPX Construction Partners
El Paso, TX
06.2018 - 08.2019
- Entered accounts payable data using excel, following procedures to track sales tax and job costing
- Provided clerical support, addressing routine and special requirements.
- Streamlined document processing to improve traceability.
- Completed clerical tasks such as filing, copying and distributing mail
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Sorted, organized and maintained files.
Education
Bachelor of Science - Construction Engineering & Management
El Paso Community College
El Paso, TX05.2025
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05.2020
Skills
- Efficient and Detail-Oriented
- Customer Account Management
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Interpretation and Translation Services
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Service and Assistance
- Document and Records Management
- Administrative and Office Support
- Answering Emails
Certification
- Certified Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alorica
05.2022 - Current
Administrative Assistant
EPX Construction Partners
10.2020 - 04.2022
Team Member
Whataburger
03.2020 - 10.2020
Office Assistant Intern
EPX Construction Partners
06.2018 - 08.2019
Bachelor of Science - Construction Engineering & Management
El Paso Community College
High School Diploma -
Santa Teresa High School
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