Victoria Hernandez
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Intake Clerk and Bookkeeping
Tax and Bookkeeping Service
01.2023 - Current
- Customer Intake, Data entry, Answer phone calls, and Filing for
- Bookkeeping and Tax clients
- Entered Accounts Payable by doing a three-way match
- Maintained accounts receivable by researching unposted cash deposits,applying monthly cash payments, and following up with aging receivables over 30 days
- Performed credit card reconciliation by supporting each credit card entry,logging into an Excel spreadsheet, and coding each expense to ensure it was coded to the correct GL and department
- Maintained Vendor relationship by looking at our inventory on hand
- Purchase orders from clients and building a forecast outlook of inventory need to be provided to vendors.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Veterinary Technician
Hamlett Spay and Neuter Clinic
01.2022 - 01.2023
- Enter medical history charts in the patient file
- Exam multiple patients before surgery, prep before, and recover after
- Set up and tore down exam rooms, prep rooms, and surgery room
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- ON CALL with emergency phone
- Afterhours emergency care
- Administer vaccines during recovery and vaccine hours
- Assist veterinarian during post-op and after-hours
- Anesthesia monitoring
- Care for up to 20-30 patients a day
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
Administrative Assistant
Manhattan Beach Animal Hospital
04.2021 - 12.2021
- Collected and prepared specimens and samples for outside/ inside laboratory analysis
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled office meetings and client appointments for staff teams.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Administered medications, vaccines, and treatments as instructed by a veterinarian
- Educated caregivers and guardians on animal care, nutrition
- Administered oral or topical to boarding patients as instructed by the veterinarian
- Assisted a veterinarian during medical, surgical, and diagnostic procedures
- Assisted during radiographs
- Prepared fluids set up
- Prepared hospitalization treatment
- Performed restraints
Education
Bachelor of Science - BusinessAdministration Management, Human Resources, Real Estate
California State University Los Angeles
Los Angeles, CA12.2024
Associate - Arts of Social And Behavioral Sciences
Los Angeles Southwest College
Associate - Science Business Administration
Associates of Veterinary Assistant -
California Healing Arts College
Skills
- Leadership, Teamwork, Phone Equity, Customer Services, Fast-paced
- Excellent written and verbal communication skills
- Patient Scheduling
- Medical Records Review
- Information Assistance
- Reminder Calls
- Team Goals
- Fluent in English
- Proficient in Spanish
- Proficient in Microsoft Office, Outlook, Advantage
Timeline
Intake Clerk and Bookkeeping
Tax and Bookkeeping Service
01.2023 - Current
Veterinary Technician
Hamlett Spay and Neuter Clinic
01.2022 - 01.2023
Administrative Assistant
Manhattan Beach Animal Hospital
04.2021 - 12.2021
Bachelor of Science - BusinessAdministration Management, Human Resources, Real Estate
California State University Los Angeles
Associate - Arts of Social And Behavioral Sciences
Los Angeles Southwest College
Associate - Science Business Administration
Associates of Veterinary Assistant -
California Healing Arts College
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