Victoria Hernandez
North Lauderdale ,FL
Summary
Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. Hardworking with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Bru's Room Sports Grill
01.2018 - Current
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Managed closing duties, including restocking items and reconciling cash drawer
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Operated POS terminals to input orders, split bills and calculate totals
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Set up expo
- Hosting
Education
Associate of Arts - Radiology
Palm Beach State
Loxahatchee08.2021
High School Diploma -
Seminole Ridge Community High School
Loxahatchee, FL05.2019
Skills
- High-volume dining
- Dining customer service
- Menu knowledge
- Point of Sale (POS) system operations
- Effective customer upselling
- Sales techniques
- Bilingual
Phone
home, 954-695-9731
Timeline
Server
Bru's Room Sports Grill
01.2018 - Current
Associate of Arts - Radiology
Palm Beach State
High School Diploma -
Seminole Ridge Community High School
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