Victoria Hernandez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Store Manager
Jb Designs & Tees
09.2022 - 11.2023
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Completed payroll on a weekly basis.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Associate
June's Boutique
03.2020 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
West Oso High School
Corpus Christi, TX05.2009
Skills
- Payroll Management
- Shift Scheduling
- Employee Training
- POS Systems
- Cash Management
- Customer Response
- Team Building and Leadership
- Customer Service
- Opening and Closing Procedures
- Accurate Cash Handling
- Outstanding Communication Skills
Languages
Spanish
Professional Working
Timeline
Store Manager
Jb Designs & Tees
09.2022 - 11.2023
Store Associate
June's Boutique
03.2020 - 09.2022
High School Diploma -
West Oso High School
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