Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Hernandez

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Store Manager

Jb Designs & Tees
09.2022 - 11.2023
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed payroll on a weekly basis.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Associate

June's Boutique
03.2020 - 09.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

West Oso High School
Corpus Christi, TX
05.2009

Skills

  • Payroll Management
  • Shift Scheduling
  • Employee Training
  • POS Systems
  • Cash Management
  • Customer Response
  • Team Building and Leadership
  • Customer Service
  • Opening and Closing Procedures
  • Accurate Cash Handling
  • Outstanding Communication Skills

Languages

Spanish
Professional Working

Timeline

Store Manager

Jb Designs & Tees
09.2022 - 11.2023

Store Associate

June's Boutique
03.2020 - 09.2022

High School Diploma -

West Oso High School
Victoria Hernandez