VICTORIA HERRERA
Fort Worth,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
ACCOUNT MANAGER
Burnetts Staffing
10.2022 - Current
- Create and manage spreadsheets to track important account information.
- Review and processed claims in accordance with the manufacturer’s policy and procedures.
- Generate daily warranty reports and email them to the dealer
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Recorded accurate and efficient records in customer database.
- Processed claim paperwork and followed up on missing information to complete processing.
- Verified client information by analyzing existing evidence on file.
- Assured timely verification of benefits prior to patient procedures or appointments.
SALES REPRESENTATIVE
AT, Prime Communications
04.2022 - 10.2022
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Tracked and recorded department inventory of products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations and answered incoming customer calls.
REMOTE QUALITY ASSURANCE REPRESENTATIVE
CIOX Health
05.2021 - 04.2022
- Reviewed charts and flagged incomplete or inaccurate information.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Input data into computer programs and filing systems.
- Transcribed and entered patient medical information into electronic medical records systems.
- Generated and maintained statistical data related to medical records.
- Identified new methods to optimize medical records management.
- Maintained patient confidence by keeping patient records information confidential.
MATERIAL HANDLER
Flex-N-Gate
03.2020 - 01.2022
- Keep inventory, loading areas, and machinery clean
- Maintain records of production and scrap figures Pull and verify materials and supplies on production orders
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
Education
SAGINAW HIGH SCHOOL
2014
Skills
- Computer Proficiency
- Organizational know-how
- Problem-solving abilities
- Communication skills
- Customer Satisfaction
- Account Servicing Skills
- Coordinating Documents
Timeline
ACCOUNT MANAGER
Burnetts Staffing
10.2022 - Current
SALES REPRESENTATIVE
AT, Prime Communications
04.2022 - 10.2022
REMOTE QUALITY ASSURANCE REPRESENTATIVE
CIOX Health
05.2021 - 04.2022
MATERIAL HANDLER
Flex-N-Gate
03.2020 - 01.2022
SAGINAW HIGH SCHOOL
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