VICTORIA HERRERA

Customer Service and Sales:

• Assist customers with renting storage units, and explaining rental agreements.
• Provide excellent customer service in person, over the phone, and via email
• Upsell storage-related products (locks, boxes, packing supplies)
• Handle customer inquiries, complaints, and account issues
• Follow up on leads and inquiries to convert them into rentals

Operational Duties:

• Open and close the facility as needed
• Ensure the property is clean, secure, and well-maintained
• Perform daily walkthroughs to check unit locks and property security
• Assist with move-ins and move-outs, ensuring proper documentation
• Enforce facility policies and procedures
• Oversee maintenance requests, and coordinate repairs when necessary.

Administrative Tasks:

• Process rental payments, and maintain accurate records.
• Manage tenant accounts, including late payments, and fee collections.
• Generate and review reports related to occupancy, revenue, and delinquencies
• Handle lease agreements, renewals, and tenant communications
• Ensure compliance with company policies and state regulations

Team Support and Leadership:

• Assist the facility manager with daily operations and employee training
• Step in to manage the facility when the manager is absent
• Work with corporate or regional managers to meet performance goals

• Began and ended events punctually by monitoring time and pacing schedule of activities.
• Greeted and logged in each guest, delivering instructions and details on games and party activities.
• Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
• Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
• Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.

• Used knowledge of store items to advise or make product recommendations to customers.
• Located parts or products using computerized inventory system.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Maintained records related to sales for store management.

• Completed over 100 customer orders each day in a humid warehouse setting
• Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to 100 pounds and maintaining stamina
• Updated daily logs with regular shift activities as well as details about special incidents
• Recorded information, shortages, and discrepancies to keep records current and accurate
• Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.