Victoria Hesketh
Batavia,OH
Summary
Dedicated, diverse, multi-functional professional with a history of working with teams to bring new ideas to life and meeting company goals utilizing consistent and organized practices. Successful in marketing with accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder. Self motivated to maximizing my personnel performance to help reach business objectives. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company's vision.
Overview
12
12
years of professional experience
Work History
Qualified Mental Health Specialist
Child Focus
02.2024 - Current
- Improved client outcomes by developing and implementing individualized treatment plans tailored to their specific needs.
- Enhanced therapeutic relationships through active listening, empathy, and effective communication skills.
- Collaborated with interdisciplinary teams from 5-30 professionals to provide comprehensive care for clients in various settings.
- Increased client engagement by utilizing evidence-based practices like Cognitive Behavioral Therapy and Dialectical Behavior Therapy.
- Reduced crisis situations through timely interventions and appropriate referrals to community resources.
Behavioral Health Facilitator
Cincinnati Children's Hospital
02.2022 - 01.2024
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Improved patient outcomes by developing and implementing personalized care plans for individuals with behavioral health disorders.
- Enhanced treatment adherence by providing ongoing support, education, and resources to patients and their families.
- Collaborated with interdisciplinary teams to create comprehensive care plans that addressed the unique needs of each patient.
- Facilitated group therapy sessions to foster a supportive community environment for individuals struggling with behavioral health issues.
- Streamlined communication between healthcare providers, resulting in more efficient and effective treatment for patients in need.
General Manager
Tom & Chee
06.2021 - 02.2022
- Manage and lead a team of staff, including hiring, training, and scheduling
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maintain high standards of customer service to ensure satisfaction and repeat business
- Ensure compliance with health and safety regulations and maintain cleanliness standards
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Handle customer complaints and resolve issues in a timely and satisfactory manner
- Collaborate with kitchen staff to develop and update menu offerings
- Conduct regular performance evaluations and provide feedback to staff for improvement
- Stay updated on industry trends and competition to make informed business decisions
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Wine Sales Professional
Ohio Valley Wine and Beer Distributing
02.2019 - 12.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Special Education Paraprofessional
West Clermont School District
03.2018 - 10.2018
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefited all students involved.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Substitute Teacher
DoDEA School District
10.2015 - 06.2017
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Strengthened parent-teacher communication through proactive outreach via conferences, phone calls, and email updates on student progress.
- Mentored new substitute teachers, sharing best practices for effective classroom management and instructional techniques.
Restaurant Manager
Ballys
11.2012 - 03.2013
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
Pool Operations Manager
The Flamingo
03.2012 - 11.2012
- Enhanced pool safety by implementing comprehensive training programs for staff members.
- Streamlined pool operations by introducing efficient scheduling systems and task delegation.
- Maximized customer satisfaction with thorough attention to cleanliness and maintenance of the pool area.
- Increased staff retention rates, providing ongoing professional development opportunities and fostering a positive work environment.
- Developed strong relationships with vendors for timely delivery of supplies and services at competitive prices.
- Managed staff performance, conducting evaluations, providing feedback, and facilitating career growth opportunities.
- Collaborated with marketing team to promote pool events, attracting new customers and generating increased revenue.
- Coordinated seasonal transitions effectively, overseeing necessary maintenance tasks for smooth operation throughout the year.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Education
Bachelor of Science - Behavioral Health
Grand Canyon University
Phoenix, AZ05.2020
Skills
Staff development plans
- Leadership training
- Training Methods
- Process evaluation and enhancement
- Mental Health Assessment
- Interpersonal and written communication
- Treatment Plans
- Group Counseling
- Individual Counseling
- Operations Management
- Customer Engagement
- Recruitment
- Conflict resolution techniques
Timeline
Qualified Mental Health Specialist
Child Focus
02.2024 - Current
Behavioral Health Facilitator
Cincinnati Children's Hospital
02.2022 - 01.2024
General Manager
Tom & Chee
06.2021 - 02.2022
Wine Sales Professional
Ohio Valley Wine and Beer Distributing
02.2019 - 12.2019
Special Education Paraprofessional
West Clermont School District
03.2018 - 10.2018
Substitute Teacher
DoDEA School District
10.2015 - 06.2017
Restaurant Manager
Ballys
11.2012 - 03.2013
Pool Operations Manager
The Flamingo
03.2012 - 11.2012
Bachelor of Science - Behavioral Health
Grand Canyon University
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