Victoria Hetrick
Kingsland,GA
Summary
Action-focused Veterinarian Technician supporting care for both large and small animals. Energetic professional with background in animal handling, client interaction and veterinary medical treatments. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Receptionist/ Veterinarian Technician
4 Paws Pet Clinic
02.2023 - 02.2024
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Restrained animals to protect veterinarians from potential harm.
- Exercised strong attention to detail when monitoring and updating patient records, ensuring accurate documentation of treatment plans, medication administration, and test results.
- Contributed to team collaboration and seamless workflow by assisting colleagues with tasks as needed, including restraining animals during procedures or providing additional support in the laboratory.
- Prepared, sterilized and maintained medical instruments and equipment.
- Collected and prepared specimens for laboratory testing.
- Educated pet owners on preventive healthcare measures, increasing overall pet wellness within the community.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Established trust with clients through empathetic handling of sensitive situations regarding their pets'' health issues or end-of-life decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Obtained patient history from owners and performed physical examinations.
- Ensured a safe environment for both animals and staff through proper sterilization of equipment and treatment areas.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Conducted regular laboratory work including blood chemistry analysis, fecal exams, urinalysis, skin scrapings, among other tests for accurate diagnosis of medical conditions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared animals for surgery by clipping fur and disinfecting surgical sites thoroughly to prevent infection risks during operations.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered vaccinations and medications as prescribed by the veterinarian, safeguarding animal health.
- Assisted veterinarians with radiographs and ultrasounds.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided excellent customer service, addressing client concerns and answering questions on pet health.
- Explained preventive care measures for flea and tick control and heartworms.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Performed fecal examinations, urinalysis and bloodwork.
- Answered owner animal health questions and advised on best care practices.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Leasing Consultant
Laurel Grove Apartments
02.2020 - 05.2023
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Horse Trainer
Private Barn
02.2004 - 04.2020
- Prepared horses for specific competitions or tasks.
- Scheduled farrier and vet appointments regularly.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Accustomed animals to training team members and established processes with strategic contact and firm but soothing tones.
- Acclimated every animal to feel of different harnesses and equipment by steadily increasing touches and overall use.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Cued or signaled animals during performances.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Animal Shelter Volunteer
Camden County Humane Society
04.2008 - 06.2014
- Cared for over 50 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Bathed animals and performed related animal grooming and care in preparation for adoption events.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Assisted public in claiming lost animals by checking license tags and posting notices on community websites.
- Observed and monitored over 50 animals for signs of illness or injury to report symptoms and overall animal health to supervisor.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Managed facility laundry, cleaning and restocking.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Education
High School Diploma -
Camden County High School
Kingsland, GA05.2013
Skills
- Feeding and Watering
- Basic Mathematics
- Phone and Email Etiquette
- Treatment Documentation
- Dietary Needs
- Customer Service
- Cash Handling
- Scheduling
- Payment Processing
- Euthanasia Assistance
- Nail Trimming
- Sanitation protocols
- Physical Examinations
- Client Relations
- Specimen Collection
- Supply Restocking
- Vaccine administration
- Surgery and Procedure Preparation
- Team Communication
Timeline
Receptionist/ Veterinarian Technician
4 Paws Pet Clinic
02.2023 - 02.2024
Leasing Consultant
Laurel Grove Apartments
02.2020 - 05.2023
Animal Shelter Volunteer
Camden County Humane Society
04.2008 - 06.2014
Horse Trainer
Private Barn
02.2004 - 04.2020
High School Diploma -
Camden County High School
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