Victoria Higgins
Woodbury,US
Summary
Committed to providing outstanding support to colleagues and clients, excelling in coordinating appointments, managing mail, and ensuring smooth office communication through message collection. Possesses exceptional skills in cultivating strong relationships with a positive and upbeat demeanor.
Overview
2
2
years of professional experience
Work History
Server
White Bear Yacht Club
2024.04 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Receptionist
CBRE
2023.10 - 2024.04
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted with planning office events and meetings for smooth execution.
- Maintained visitor log for entering and leaving facility for security purposes.
Event Coordinator
Hightop Hospitality
2022.10 - 2023.03
- Chose and placed orders for event décor and materials
- Gathered feedback from clients in order to evaluate event's success and identify areas for improvement
- Worked closely with couples to ensure that wedding goals were met, deadlines were met, and complaints or service issues were resolved
- Oversaw all aspects of event, including support staff, vendor services, and volunteers
- Customer service, marketing, sales, and accounting teams were all mentored by me
- Coordinated florists, photographers, videographers, musicians, officiants, and ceremony participants during rehearsals, pre-ceremony, ceremony, and reception events
- Increased event efficiency by accurately coordinating and managing customer itineraries.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Front Desk Receptionist
Lora
2022.06 - 2022.11
- Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Arranged for visitor accommodations and travel plans, as well as updated itineraries
- Effectively delegated daily tasks and projects to other members of the team (cleaning, maintenance, and security)
- Welcomed guests, explained hotel policies, and provided detailed information about the area, transportation, tourist attractions, and restaurants, as well as booking cabs and tours for them
- Volunteered to assist with special projects, performing a wide range of tasks and responsibilities
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Ensured financial accuracy by collecting deposits, fees, and payments
- Greeted each newcomer with a friendly greeting and double-checked reservations and identification
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Paralegal - Paralegal Studies
Inver Hills Community College
Inver Grove Heights, MN06.2027
No Degree - Liberal Arts And General Studies
East Ridge High School
Woodbury, MN01.2023
Skills
- Scheduling appointments
- Multi-Line Phone Systems
- Follow-up skills
- Phone and Email Etiquette
- Data Entry
- Team Leadership
- Event Coordination
- Cross-cultural sensitivity
- Customer Service
- Multitasking and Organization
- Microsoft Office
- Documentation and control
Timeline
Server
White Bear Yacht Club
2024.04 - Current
Receptionist
CBRE
2023.10 - 2024.04
Event Coordinator
Hightop Hospitality
2022.10 - 2023.03
Front Desk Receptionist
Lora
2022.06 - 2022.11
Paralegal - Paralegal Studies
Inver Hills Community College
No Degree - Liberal Arts And General Studies
East Ridge High School
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