Victoria Hoffman
Telford,PA
Summary
Proven success in enhancing client well-being and satisfaction at Access Services through compassionate caregiving and effective behavior redirection. Skilled in client support and documentation, I led initiatives that significantly improved quality of life for individuals with disabilities. My leadership in retail management and customer support roles further showcases my ability to drive positive outcomes and foster strong relationships.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Access Services
04.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Retail Manager
Care An Share Thrift Shoppe
03.2017 - 12.2021
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic instore.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
Customer Support Specialist
Autonation
03.2010 - 01.2013
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Responded to customer calls and emails to answer questions about products and services.
Education
Associate of Science - Computer Networking
Florida Computer College
Pembroke Pines, FL01.2018
Bachelor of Science - Business
Everesr University
Pompano Beach, FL04.2000
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Health and safety requirements
- Transportation
- Disability Awareness
- Social Skills Development
- Recreational Activities
- Progress Documentation
- Individualized Support Planning
Timeline
Direct Support Professional
Access Services
04.2022 - Current
Retail Manager
Care An Share Thrift Shoppe
03.2017 - 12.2021
Customer Support Specialist
Autonation
03.2010 - 01.2013
Associate of Science - Computer Networking
Florida Computer College
Bachelor of Science - Business
Everesr University
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