Victoria Hogue

Work History

Rady Children's Hospital

04.2022 - Current

Provided exceptional customer service to patients, answering questions and addressing concerns.
Verified insurance eligibility and coverage for patients.
Entered patient demographic and insurance data into electronic medical record system.
Filed and maintained patient records in accordance with HIPAA regulations.
Took copayments and compiled daily financial records.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Used EPIC to schedule appointments.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Compiled and maintained patient medical records to keep information complete and up-to-date.
Facilitated communication between patients and various departments and staff.
Answered incoming calls, scheduled appointments and filed medical records.
Handled customer service inquiries in person, via telephone and through email.

DeWitt Company

San Diego, CA

04.2020 - 04.2022

Completed data entry tasks with accuracy and efficiency.
Compiled data and reviewed information for accuracy prior to input.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Maintained files, records and chronologies of entry activities.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

A Place Of Our Own

03.2018 - 04.2020

Observed teachers and students in classrooms to gather data and improve instruction.
Recruited, trained and mentored faculty and staff in best practices for instruction.
Prepared action plans to address concerns discovered through surveys, and classroom observations.
Oversaw development and implementation of quality educational programs.
Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Built rapport with students and families using tailored emails and newsletters.
Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.

A Place Of Our Own

09.2015 - 10.2017

Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Incorporated multiple types of teaching strategies into classroom.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Supported student physical, mental, and social development using classroom games and activities.
Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
Created and developed lesson plans to meet students' academic needs.

Shiekh

08.2014 - 09.2015

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Trained new employees on proper protocols and customer service standards.
Mentored team members to enhance professional development and accountability in workplace.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Rotated merchandise and displays to feature new products and promotions.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Bee’s Beauty

04.2012 - 05.2014

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Handled cash transactions and maintained sales and payments records accurately.
Restocked supplies and submitted purchase orders to maintain stock levels.