Victoria Hogue
San Antonio,TX
Summary
Proven Service Desk Analyst at Home Depot, adept in incident management and enhancing client relationships. Excelled in guest inquiry resolution and escalated customer service training, ensuring a significant improvement in customer satisfaction. Skillfully balanced technical support with exceptional interpersonal skills, driving efficient problem resolution and fostering customer loyalty.My gaps in actual work are from my husband being in the military and we are just now getting back from our overseas station. I am very eager to start working with my esthetician license and expanding with my love for skin care.
Overview
1
1
year of professional experience
Work History
Service Desk Analyst
Home Depot
Bulverde, Texas
06.2020 - 10.2021
- Answer phone calls
- Restock
- Order online for customers
- Kept the store clean/ greeted everyone entering
- Assisting customers with the seasonal deals and savings
- Help make accounts for pro members/ news customers
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Provided remote assistance to customers when required via phone or remote desktop tools.
Education
License - Aesthetician
Paul Mitchell The School -
San Antonio, TX08-2022
License - Massage Therapy
Academy For Massage Therapy Training
San Antonio, TX05-2018
High School Diploma -
Smithson Valley High School
New Braunfels, TX08-2012
Skills
- Guest inquiry resolution
- Escalation management
- Customer service training
- Client Relationship Management
- Product usage education
- Guest complaint resolution
- Incident Management
Timeline
Service Desk Analyst
Home Depot
06.2020 - 10.2021
License - Aesthetician
Paul Mitchell The School -
License - Massage Therapy
Academy For Massage Therapy Training
High School Diploma -
Smithson Valley High School
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