VICTORIA HOLMES

* TRAINING OF NEW EMPLOYEES

* ASSIST CUSTOMERS WITH LOCATING SPECIFIC PARTS, LEADING TO A HASSEL FREE SHOPPING EXPERIENCE, RETAIL

* USE OF PARTS QUOTING/ORDERING PROGRAMS FOR COLLISION AND REPAIR SHOPS

* INCREADED CUSTOMER SATISFACTION BY PROVIDING EXCELLENT SERVICE AND KNOWLEDGE OF AUTOMOTIVE AND COLLISION PARTS

* PROCESSING ORDERS ACCURATELY AND EFFICIENTLY, CONTRIBUTING TO REPEAT BUSINESS

* ASSIST TECHNICIANS WITH PARTS FOR SERVICE CUSTOMERS

* DAMAGE ASSESSMENT

* PRELIM ESTIMATES

* ADVISOR FOR PROGRESSIVE, GEICO, LIBERTY MUTUAL AS WELL AS NON DRP'S

* UPLOAD INFORMATION FOR CLAIMS AND SUPPLEMENTS

* CUSTOMER CONSULTATION/ UPDATE CALLS

* FINAL INSPECT FOR DELIVERY

* INSPECT AND ASSES DAMAGE TO VEHICLE AND CREATE AN ESTIMATE OF THE NECESSARY REPAIRS

* PHOTOGRAPH DAMAGE

* DETERMINE/ORDER PARTS

* COOPERATE/CONSULT WITH INSURANCE AGENCIES/ADJUSTERS

* FOLLOW INSURANCE PROCEDURES PER COMPANY

* SUBMIT SUPPLEMENTS, FINAL BILLS

* DAILY/WEEKLY UPDATE CALLS WITH CUSTOMERS

* WRITE ESTIMATES

* DETERMINE AND ORDER REPLACEMENT PARTS

* TEAR DOWN OF DAMAGED VEHICLES

* RELATIONS WITH INSURANCE COMPANIES

* SUPPLEMENTS & FINAL BILLS

* INSTALLATION OF NEW/USED PARTS

* SOME BODY WORK

* FINAL SAND/BUFF

* DETAIL FOR DELIVERY

* CUSTOMER RELATIONS

* READ CATALOG OR COMPUTER DISPLAYS IN ORDER TO DETERMINE REPLACEMENT PARTS FOR RETAIL CUSTOMERS

* CATALOG LOOK UP FOR TECHNICIANS

* BODY SHOP RELATIONS/PARTS

* STOCK, SHIPPING, RECEIVING

* DAILY REPORTS

* CREDITS/RETURNS

* READ CATALOG OR COMPUTER DISPLAYS IN ORDER TO DETERMINE REPLACEMENT PARTS AND PRICES

* RECEIVE AND FILL PHONE ORDERS FOR PARTS

* FILL CUSTOMER ORDERS FROM STOCK

* PREPARE SALES SLIPS AND/OR SALES CONTRACTS

* TAKE INVENTORY, MARK AND STORE PARTS

* DISCUSS USES AND FEATURES OF PARTS

* DEMONSTRATE EQUIPMENT TO CUSTOMERS

* PLACE NEW MERCHANDISE ON DISPLAY

* ASSEMBLE FLUID TANK PACKAGES AND SOME INSTALLATION OF BULK FLUID SYSTEMS

* CONTACT NEW AND EXISTING CUSTOMERS TO DISCUSS NEEDS

* PREPARE QUOTES, CREDIT TERMS, BIDS

* MANAGE AUTO REPAIR/ WRECKER SERVICE & RECYCLING

* HANDS ON AUTO REPAIR, ORDER PARTS, INVENTORY

* REPAIR SCHEDULING

* CREATE REPAIR ESTIMATES/INVOICES

* BUYING & SELLING OF PRODUCTS (FERROUS/NON FERROUS)

* CUSTOMER RELATIONS

* OPERATE EQUIPMENT AND MACHINERY

* OPEN & CLOSE OF BUSINESS

* PAYROLL

* DISPATCH WRECKER CALLS

* DAILY ACCOUNTING

* PAPER & ELECTRONIC PARTS CATALOG

* STOCK/ INVENTORY/ SHIPPING/ RECEIVING/ RETURNS

* CUSTOMER SERVICE

* PAINT MIXING

* OPEN OR CLOSE BUSINESS

* DEPOSITS/DRAWER COUNT

* DAILY REPORTS