Victoria Holmes
Tucson,AZ
Summary
Experienced with office administration and customer service, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Monsoon Irrigation and Landscape Lighting
05.2016 - 05.2025
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Developed and implemented office policies to enhance workflow and organizational efficiency.
- Coordinated scheduling for projects, optimizing resource allocation across teams.
- Implemented new software systems to streamline administrative processes and improve data accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Front Office Receptionist
Pathways of Arizona
07.2023 - 02.2024
- Managed front desk operations, ensuring efficient scheduling and appointment coordination.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Assistant Store Manager
Nothing Bundt Cakes
10.2015 - 05.2017
- Led team in achieving sales goals through effective training and support.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
Training Advocate - Floor Supervisor
Sears Holdings and Co
01.2013 - 09.2015
- Telecommunications trainer, assisting in the certification of new hires. Conducted daily meetings, presentations and coaching to ensure new hires development. Held teambuilding workshops. Maintained daily reports and documentation and advised higher management in decision making.
Education
High School Diploma - General Studies
Santa Rita High School
05.2009
Skills
- Customer-focused
- Team leadership
- Effective problem resolution
- Goal Oriented
- Project coordination
Certification
- SafeServ Certification - 2010-2012
Timeline
Front Office Receptionist
Pathways of Arizona
07.2023 - 02.2024
Office Manager
Monsoon Irrigation and Landscape Lighting
05.2016 - 05.2025
Assistant Store Manager
Nothing Bundt Cakes
10.2015 - 05.2017
Training Advocate - Floor Supervisor
Sears Holdings and Co
01.2013 - 09.2015
High School Diploma - General Studies
Santa Rita High School
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