Victoria Holton
Camilla,GA
Summary
Good-natured Resident Care Attendant passionate about providing quality daily living assistance to geriatric populations. Respectful, hardworking and highly-skilled in the healthcare field. CPR certified and proficient in first aid with proven history of building exceptional rapport with residents and families. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm polite and professional in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Care Assistant
Savannah Court Of Camilla
07.2021 - 09.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Escorted residents to community activities and games and encouraged participation.
- Delivered and served meals and provided other dining needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Customer Service Cashier
Walgreens
10.2020 - 04.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Cashier
Harveys Supermarkets
10.2019 - 02.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
Correctional Officer
Autry State Prison
07.2019 - 10.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Interviewed inmates to obtain information and assess needs.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented inmate behavior and activities in logbooks.
- Responded to inquiries from inmates and other members of public.
Education
High School Diploma -
Mitchell County High School
Camilla, GA05.2016
Skills
- Service Plan Development
- Compassionate Communication
- Basic Housekeeping
- Daily Living Assistance
- Customer Service
- Staff Management
- Data Collection
- Appointment Scheduling
- Complaint Resolution
- Account Updating
- Service Recommendations
- Account Management
Certification
- CPR/ First Aid
- Certified Correctional Officer, Autry State Prison
Timeline
Resident Care Assistant
Savannah Court Of Camilla
07.2021 - 09.2023
Customer Service Cashier
Walgreens
10.2020 - 04.2021
Customer Service Cashier
Harveys Supermarkets
10.2019 - 02.2020
Correctional Officer
Autry State Prison
07.2019 - 10.2019
High School Diploma -
Mitchell County High School
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