Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Victoria Hopkins

Clarkston,GA

Summary

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability to ensure quick contribution to your company.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Night Auditor

Hyatt Regency Hotel
Rochester, NY
06.2022 - Current
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Overnight Stocker

Wegamns food Narkets
Rochester, NY
12.2021 - 06.2022
  • Completed regular cycle counts and inventory audits.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Medical Secretary

Unity Family Medicine
Rochester, NY
08.2019 - 06.2020
  • Complete the registration process for patients as defined by departmental policy; verify eligibility/coverage and obtain necessary pre-certification/authorization when applicable
  • Organize physician calendars, Collect & process payments when applicable
  • Schedule appointments via telephone and in-person as well as responding to other communications and telephone inquiries

Outpatient Access Specialist

University Of Rochester
Rochester, NY
04.2019 - 08.2019
  • Enter patient medical information into database and maintain accurate records
  • Collect and validate patient demographic and insurance information
  • Schedule new and follow up appointments
  • Answer phone in a timely and courteous manner

Customer Experience Coordinator

Tj Maxx
Atlanta, GA
09.2016 - 04.2019
  • Oversee a team of associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
  • Train & develop associates on customer service standards and procedures
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.

Education

High School Diploma -

Clarkston High School
Clarkston, GA
08.2008 - 05.2013

Skills

Front desk operations

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Certification

Jera Delibashi

Timeline

Night Auditor

Hyatt Regency Hotel
06.2022 - Current

Overnight Stocker

Wegamns food Narkets
12.2021 - 06.2022

Medical Secretary

Unity Family Medicine
08.2019 - 06.2020

Outpatient Access Specialist

University Of Rochester
04.2019 - 08.2019

Customer Experience Coordinator

Tj Maxx
09.2016 - 04.2019

High School Diploma -

Clarkston High School
08.2008 - 05.2013

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Victoria Hopkins