Victoria Hopkins
Clarkston,GA
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability to ensure quick contribution to your company.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Night Auditor
Hyatt Regency Hotel
Rochester, NY
06.2022 - Current
- Verified deposits, rectified discrepancies and processed end-of-day paperwork
- Entered and updated sensitive customer information during check-ins and room changes.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Overnight Stocker
Wegamns food Narkets
Rochester, NY
12.2021 - 06.2022
- Completed regular cycle counts and inventory audits.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Medical Secretary
Unity Family Medicine
Rochester, NY
08.2019 - 06.2020
- Complete the registration process for patients as defined by departmental policy; verify eligibility/coverage and obtain necessary pre-certification/authorization when applicable
- Organize physician calendars, Collect & process payments when applicable
- Schedule appointments via telephone and in-person as well as responding to other communications and telephone inquiries
Outpatient Access Specialist
University Of Rochester
Rochester, NY
04.2019 - 08.2019
- Enter patient medical information into database and maintain accurate records
- Collect and validate patient demographic and insurance information
- Schedule new and follow up appointments
- Answer phone in a timely and courteous manner
Customer Experience Coordinator
Tj Maxx
Atlanta, GA
09.2016 - 04.2019
- Oversee a team of associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
- Train & develop associates on customer service standards and procedures
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
Education
High School Diploma -
Clarkston High School
Clarkston, GA 08.2008 - 05.2013
Skills
Front desk operations
Safety and security procedures
Hospitality service expertise
Organization and Time Management
Teamwork and Collaboration
Certification
Jera Delibashi
Timeline
Night Auditor
Hyatt Regency Hotel
06.2022 - Current
Overnight Stocker
Wegamns food Narkets
12.2021 - 06.2022
Medical Secretary
Unity Family Medicine
08.2019 - 06.2020
Outpatient Access Specialist
University Of Rochester
04.2019 - 08.2019
Customer Experience Coordinator
Tj Maxx
09.2016 - 04.2019
High School Diploma -
Clarkston High School
08.2008 - 05.2013