Hi, I’m
Victoria Hoppenworth
Arcadia,FL
Summary
Accomplished Identity Management Implementation Engineer with a proven track record at SouthState Bank N.A., enhancing security posture through expert implementation of access control and identity management solutions. Leveraged critical thinking and privileged access management skills to streamline operations, achieving significant improvements in system efficiency and user satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
years of professional experience
1
Certification
Work History
SouthState Bank N.A.
Identity Management Implementation Engineer
03.2010 - 06.2024
Job overview
- Managed external vendor relationships to support ongoing development and maintenance of identity management infrastructure.
- Standardized processes for user account management, streamlining operations and ensuring consistent enforcement of policies across the organization.
- Facilitated training sessions for end-users and IT staff on new identity management processes and tools, promoting adoption and understanding.
- Maintained up-to-date knowledge on industry trends and emerging technologies related to identity management, ensuring continued effectiveness in role.
- Collaborated with cross-functional teams to ensure seamless identity management implementations across various platforms.
- Provided expert guidance on best practices for identity management, contributing to improved overall security posture.
- Conducted regular audits of identity management systems, identifying areas for improvement and addressing potential vulnerabilities.
- Developed comprehensive implementation plans for identity management projects, resulting in timely and successful completions.
- Designed custom workflows for efficient user provisioning and deprovisioning, reducing administrative overhead.
- Worked with business partners to balance requirements, security and risk reduction.
- Engaged business and technology stakeholders to gather goals and requirements.
SouthState Bank N.A.
Information Technology Technician
09.2001 - 03.2010
Job overview
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Contributed to cost savings initiatives by identifying opportunities for hardware and software consolidation without compromising system performance or reliability.
- Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
- Collaborated with cross-functional teams to successfully complete large-scale IT projects within established deadlines.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Ensured compliance with industry regulations by maintaining strict adherence to established data privacy laws and company policies when managing sensitive information.
SouthState Bank N.A.
Assistant Branch Manager
09.1998 - 09.2001
Job overview
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
SouthState Bank N.A.
Teller
03.1995 - 09.1998
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Zephyrhills High SchoolZephyrhills, FL
High School Diploma
06.1987
Skills
- Privileged access management
- Multi-Factor Authentication
- Role-Based Access Control
- Identity and Access Management
- Access Control Implementation
- Identity provisioning
- Data security best practices
- ITIL Process Understanding
Certification
- Certified Identity and Access Manager, Identity Management Institute - Dec 2022
Certified Identity and Access Manager
CERTIFICATION OVERVIEW
The Certified Identity and Access Manager (CIAM)® certification is a registered and vendor-neutral IAM certification which is recognized globally as the Gold Standard certification of the identity and access management industry. The program offers comprehensive training with online study materials, video course, and exam to certify candidates and improve their career advancement opportunities in the fastest growing segment of cybersecurity. Identity and Access Management (IAM) is the most important discipline of information and cyber security which aims to manage user identities and their access to enterprise resources and data. IAM governance and programs including policies, processes, and technologies help manage user identities and enforce what they can access and do within a system through authentication, authorization, and accounting. Certified Identity and Access Manager (CIAM) professionals continuously assess their organizations’ existing capabilities in the identity lifecycle to prioritize business investments, close compliance or control gaps, and identify process improvements to reduce costs.
Timeline
Identity Management Implementation Engineer
SouthState Bank N.A.
03.2010 - 06.2024
Information Technology Technician
SouthState Bank N.A.
09.2001 - 03.2010
Assistant Branch Manager
SouthState Bank N.A.
09.1998 - 09.2001
Teller
SouthState Bank N.A.
03.1995 - 09.1998
Zephyrhills High School
High School Diploma
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