Victoria Hosey
Bristol,FL
Summary
Accomplished Regulatory Specialist with expertise in reviewing license applications and addressing complex inquiries. Focused on ensuring compliance while improving applicant experiences through clear communication and customer service. Skilled in maintaining accuracy and confidentiality within fast-paced environments.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Regulatory Specialist II
Florida Department of Agriculture
Tallahassee, FL
06.2022 - Current
- Review and process license applications to determine completeness, accuracy, eligibility, and required supporting documentation.
- Examine applicant records and documentation to identify missing, incomplete, or insufficient information and communicate requirements clearly to applicants.
- Evaluated applications and supporting documentation to determine the need for additional review or escalation.
- Researched and resolved complex licensing inquiries, ensuring information aligns with department policies, procedures, and regulatory requirements.
- Provided applicants with timely updates on application and license status, outstanding requirements, processing timelines, and next steps to enhance applicant experience.
- Communicated professionally with diverse applicants while managing sensitive personal and licensing information to maintain confidentiality and trust.
- Manage a high-volume customer service environment, handling inbound telephone calls, online chats, call backs and applicant inquiries regarding professional and occupational licensing.
- Prioritize and manage multiple competing tasks in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
Health Aide
Liberty County School Board
Bristol, FL
03.2018 - 05.2022
- Provided individualized one-on-one support to students with behavioral, developmental, and learning disabilities in a school setting.
- Provided consistent reinforcement, encouragement, and guidance to improve student engagement and academic participation.
- Collaborated with teachers and school staff to implement individualized strategies that supported student learning and addressed behavioral needs.
- Guided students in developing and maintaining classroom routines, organization, focus, and task-completion skills.
- Accompanied students to classes, assisted with transitions, and fostered a safe and positive learning environment throughout the day.
- Adapted communication and support strategies to meet individual student needs and learning styles.
Family Caregiver/Career Break
Stay At Home Mom
Bristol , Fl
02.2015 - 03.2018
- Coordinated meal planning and preparation for diverse dietary needs.
- Managed daily schedules and activities for children and family members.
- Provided emotional support and guidance during challenging situations.
- Maintained household organization, ensuring a clean and safe environment.
- Transported family members to medical appointments and other errands.
- Developed routines to enhance family well-being and structure daily life.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Responded quickly to any emergency situations that arose during caregiving sessions.
Full time college Student
Unemployed
Bainbridge , Georgia
01.2013 - 02.2015
- Pursued college coursework, balancing academic, personal, and family responsibilities to maintain educational progress.
- Cultivated organizational, time-management, and problem-solving skills while juggling multiple commitments.
- Achieved steady advancement toward educational goals despite caregiving responsibilities.
- Organized study materials and resources for efficient learning.
- Attended lectures and seminars, took notes, and completed assignments to fulfill course requirements.
- Completed assigned readings and homework, enhancing understanding of subject matter.
OPS Senior Clerk
Florida Department of Agriculture
Tallahassee, Florida
2011 - 01.2013
- Processed licensee change-of-address requests, ensuring accurate records and prompt updates to support operational efficiency.
- Batched, indexed, and organized incoming and outgoing correspondence to facilitate accurate document tracking and timely processing.
- Indexed incoming faxed documentation and routed documents to the appropriate department or section for review and processing.
- Provided front desk telephone coverage during staff lunches and breaks, assisting callers and directing inquiries to the appropriate personnel.
- Handled sensitive applicant and licensee information with strict adherence to confidentiality and professionalism.
Education
Some College (No Degree) -
Bainbridge State College
Bainbridge, GASome College (No Degree) -
Gulf Coast State College
Panana City, Fl High School Diploma -
Sneads High School
Sneads, Fl Skills
- Regulatory compliance
- Application review
- Documentation review
- Regulatory analysis
- Accurate documentation
- Inquiry resolution
- Data management
- Process optimization
- Customer service
- Time management
- Attention to detail
- Problem solving
- Adaptability to change
- Conflict resolution
Certification
- CJIS Certified
- CPR Certified
Timeline
Regulatory Specialist II
Florida Department of Agriculture
06.2022 - Current
Health Aide
Liberty County School Board
03.2018 - 05.2022
Family Caregiver/Career Break
Stay At Home Mom
02.2015 - 03.2018
Full time college Student
Unemployed
01.2013 - 02.2015
OPS Senior Clerk
Florida Department of Agriculture
2011 - 01.2013
Some College (No Degree) -
Bainbridge State College
Some College (No Degree) -
Gulf Coast State College
High School Diploma -
Sneads High School